Lead Learning & Development
Home Centre - Landmark Group
Total years of experience :20 years, 10 Months
Cater to all Learning & Development needs for Retail and Logistics operations across UAE
Responsible for Developing, Launching, Effective Adoption & functioning of the Assessment Centre for Talent Pipeline - Across Territories
Competency Framework Development for the employees to ensure right person in the right job
Work on skills matrix to support employees development and HR succession planning
Perform Leadership, Soft Skills, Sales, Customer & Process Oriented Trainings for Store and Logistics team
Develop & devise learning practices to support Employee Retention Process
Perform GAP Analysis for Store and Warehouse & propose developmental plans to the increase productivity
Work closely with Store & Logistics teams to address the challenges & reflect positively on their Performance
Support teams to increase ATV, UPT and conversions to increase Sales Efficiency
Ensure Training contributes to a Positive & Increased Sales and Customer Loyalty for the Business through Quality Training interventions - Focused on NPS & CSAT
Effective & creative use of Budget to deliver value add, T&D Solutions
Collaborate with VM, Marketing, and other Support teams to create Store Customer Experience
Effective implementation and use of LMS (Oracle platform) for UAE territory
Design, Develop and Perform training / e-learning programs to address business needs, for e.g. - TTT, NHT, Refreshers, OJT, Mentoring, Coaching & In Store, LogisticsTrainings etc.
Continuously enhance the e-learning modules to address to the business needs
Assign self learning programs across UAE territory and monitor the effectiveness
Identify the potential leaders & ensure L&D Strategies are consistently revised & flexible enough to respond to business changes
Work closely with HODs and stake holders to understand & assist in the Training matters of their direct reports for e.g. - PMS, Skills gap, Behavioral Gap, Employee Grievances etc.
Measure the Effectiveness of training - ROI
Publishing Training Calendar, Dashboard and various reports to the Management
Ensure consistency in the Skills and knowledge application through regular Performance checks, training audits and reviews
Responsible for special projects:
Talent Assessment Centre
Store Leadership Development Program | LIT Project across Retail
Graduate Management Program - Retail | Logistics | VM
Ensure T&D strategies are consistently revised & flexible enough to respond to business changes.
Develop & devise training policies and practices to support HR Employee Retention Process.
Prepare Individual Development Plans for graduates/employees to succeed them in their new role.
Work on skills matrix to support employees development and HR succession planning.
Monitor the development of each individual to ensure they have reached the required level of proficiency.
Responsible for New Hire Induction and effective on-boarding for all white and blue collar staff.
Assist employees with their e-portal queries, grievances and guide them to concerned HR rep.
Support Recruitment team with the selection process
Maintain good relationship with Internal & External customers.
Maintain
Learning Management System, training database with all the relevant information.
Performance Management System to keep a track on employees’ performance across NIMR.
Effectively manage the Training Budget and propose alternatives.
Support Compensation and Benefit HR with employee exits and training outstanding.
Support ER & regular learning process through NIMR Learning and Recreation Centre.
Design, Develop & Perform various training programs for managers & staff across Grades - focused on Adult Learning Principals.
Provide annual Training Needs Analysis across the organisation & prepare training plan for approval
Maintain & Publish Training Calendar, Dashboard and various reports to the Management.
Meet statutory training requirements at all times
Align training interventions with a focus on VIP guests & product hand holding.
Content Development for various learning platforms - E-Learning | Class Room | Refresher | User Manuals | OJT.
Measure ROI for every program & gauge the changes in behavior & quality of deliverable’s.
Perform training audits for various departmental trainers.
Responsible for Vendor Management & Dealings.
Participate and lead various CSR activates.
Perform and accomplish role’s OHSE responsibilities.
Responsible for special projects:
Emiratization Program - UAE Nationals
To draft, propose and implement career paths for UAE Nationals within the organization.
Ensure employee retention, regularly Motivate and Encourage the team to strive for the best.
Measure ROI aligned with individual and organizational growth.
Develop Skill Matrix to gauge and develop the skills vs competency.
Ensure correct and optimum utilization or various communication channels to enhance the project awareness.
Develop Technical & Non-Technical programs to up-skill the nationals for next level responsibilities.
Implement innovative & challenging programs to encourage & attract more nationals towards the program for e.g. UAE Trainees Development Program, UAE Graduates Program, UAE Technician Program, PMP program etc…
Monitor the growth of each employee across Technical and Non-technical competencies.
Perform Skills Training for Managers & Store Staff across Bands - Focused on Adult Learning Principal.
Competency Framework Development for the employees to ensure right person in the right job & Succession Planning.
Develop & devise training policies and practices to support HR Employee Retention Process.
Perform Skills GAP Analysis at concept level for each employee and propose training plans to the stakeholders, that is, for each Brand in conjunction with Brand Principals & Brand Manager.
Design, Develop and Perform training programs to address business needs, to focus on enhancing the skills levels of each employee across levels for e.g. - TTT, NHT, Refreshers, OJT, Mentoring, Coaching & In Store Trainings etc.
Understanding Business Requirements & laying down training plans per Brand.
Identify the potential leaders & ensure T&D Strategies are consistently revised & flexible enough to respond to business changes.
Work closely with the line managers, supervisors, HODs and stake holders to understand & assist in the Training matters of their direct reports for e.g. - PMS, Skills gap, Behavioral Gap, Employee Grievances etc.
Ensure Training contributes to a Positive & Increased Sales and Customer Loyalty for the Business through Quality Training interventions.
Designing, Developing & Customizing the training content to meet varied requirements.
Effective & creative use of Learning Budget to deliver value add, T&D Solutions.
Designing & Developing training content in order to address the requirements of the teams at all levels.
Measure the Effectiveness of training - ROI, post every intervention in conjunction with the line managers and bridge gaps per brand.
Publishing Training Calendar, Dashboard and various reports to the Management.
Ensure consistency in the Skills and knowledge application through regular Performance checks, training audits & reviews.
Ensure Training contribution to an increased sales & customer loyalty for the business group.
ACHIEVEMENTS: -
Handling End to End Trainings for 13 International Luxury & Fashion brands - over 72 Stores & 450 Store Staff.
Established the training department for SMI’s Luxury International Footwear & Bags Brands.
Established the performance tools for Brand Stores.
Got promoted as a Manager Training for SMI business.
Develop the Recruitment & Selection plan for the group in agreement with the stakeholders and to Facilitating the Manpower Requirements on regular basis.
Advise Human Resources policy, UAE labor laws and widespread market best practices.
Assist management with comprehensive HR services and advise on employee relation matters.
Manager Employees transfer and & Leaves with in projects, group companies & inter country locations for the business while considering all the impact areas for the business while keeping best HR practices in consideration for eg. Within UAE, KSA, & India.
Drive HR practices for maximum employee satisfaction for eg: Managing On boarding & Exit, organizing regular Employee engagement activities, Rewards and recognition, PMS, employee transfers and leaves, training etc.
Lay down effective and relevant HR policies to address Performance of employees’ and the organization.
Act as a custodian for company HR policies & procedures and ensure they are evenly practiced across the region.
Ensure Employee engagement activities are performed to encourage a healthy working relation with in the subordinates.
Guide and Mentor the team of professionals to drive their duties to the optimum.
Identify & Budget the T&D needs at the group level and propose adequate developmental plan for the employees.
Ensure the Development needs are addressed through effective, efficient and adequate Training interventions.
Develop and design effective platforms for employees to grow to the next level in the organization.
Manager Inventories and other Administration activities for eg: Employee transportation, Employee Accommodation facility, Vendors etc.
Co-ordinate with Corporate HR regarding employee salary, bonus, etc. for the group.
Reflect employee records and their data on timely basis to the management.
Address Employee Concerns, Grievances regularly and guide/offer adequate support.
Connecting with HODs, Business Heads, and Line managers to understand any staff issues or concerns for eg: leaves, transfers, salary, appraisals, development needs, performance issues, behavioral issues etc.
Operational & Training Requirements for the Project
Training & Development for E-Learning/BPO center
Interview & Selection
HRMIS, reports & dockets
Meeting Client Requirements & holding Calibrations
Handle & Manage the team of trainers & learners
Conduct TTT - Train The Trainer & Mentor
Conduct developmental trainings at various levels & to aspirant professionals
Review & Audits for trainers
Interviews for trainers & agents
TNA & Process Improvement Analysis
Maintain the training calendar & the reports
Education Delivery - Quality Assurance & Successful Deployment of Training
Content Development - Preparing modules, dockets, & presentations
Dealing with Vendors
Process Improvement, maintain a relationship, & coordinating with internal & external Clients
ACHIEVEMENTS: -
Successive running of the BPO training centre with 200 students.
Awarded for my effectual contribution in the Project 2009-2010 International.
Training profile with respective associations:
Human Factor Training Solutions, New Delhi
Eternity Training & Placements, New Delhi
Conducted trainings in - Delhi/NCR, Mumbai Chennai; Lucknow; Kanpur; Bangalore & Hyderabad
Conduct NHT program - Class room & Blended sessions (E-Learning platform)
Responsible for client relationship
Help HR in sourcing right candidates
TNA for various clients
Conduct Interviews for various organizations
Content Development
Business Development, Sales
Handling Vendors & Client Visits - Internal & External
Conducted trainings for:
Ericsson, Adidas, McDonalds, Idea, Airtel, Genpact, Nipuna - Satyam, Quatrro BPO Solutions, E-funds, Savi Enterprises, Parot Systems, Hertz - A Car Rental Division, Rai Business School, MAX Life Insurance, CMS, Lucknow University & various other Colleges
Training Programs Conducted:
Soft Skills, Customer service & Sales
Communication Skills
Personality Development
Conflict Management
Problem Solving & Decision Making
Coaching for Performance
Effective Delegation
Building Cohesive Teams
Interview Facing Skills
Retail Trainings & Team Building
Presentation Skills & Business Etiquette
Conduct new hire & refreshers training programs
Conducting Soft Skills, Sales, Process training programs
Content Development - Prepare modules & presentations
Training Need Analysis - TNA & process improvement analysis
Keeping a track & maintaining dashboards & reports
Calibrations
Effectively participating in maintaining the training calendar
Provide floor support as per requirement
Coordinate with external & internal clients for the process enhancement
As Sr. Sales Executive: Outbound & Inbound telesales Re-verify the sales and mentoring new recruits.
Achievement: Got promoted.
Pass
Pass