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Leah Abigail Camacho, Customer Service

Leah Abigail Camacho

Customer Service·Telus International

United Arab Emirates

Diploma, BS-Tourism

Work experience

Total years of experience: 9 years, 5 months

Customer Service

September 2012 - December 2016

Telus International

Philippines

September 2012 - December 2016

Made reasonable procedure exceptions to accommodate unusual customer requests.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Ran reports and supplied data to fulfill customer report requirements.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Processed payments and billing issues.

Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Operations Analyst

September 2012 - December 2016

Telus International

United Arab Emirates

September 2012 - December 2016

Made reasonable procedure exceptions to accommodate unusual customer requests.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Ran reports and supplied data to fulfill customer report requirements.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Processed payments and billing issues.

Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Customer Service Representative

August 2011 - June 2012

Sitel

United Arab Emirates

August 2011 - June 2012

Provided accurate and appropriate information in response to customer inquiries.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

August 2011 - June 2012

Sitel

United Arab Emirates

August 2011 - June 2012

Provided accurate and appropriate information in response to customer inquiries.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales and Marketing Associate

June 2007 - August 2011

Sta. Lucia Health Care Centre

United Arab Emirates

June 2007 - August 2011

Provided accurate and appropriate health services in response to customer’s needs.

Company industry:
Other Healthcare Services
Job role:
Sales

Education

High School

March 2001

March 2001

Diploma, BS-Tourism

Philippines

High School

March 2001

March 2001

Bachelor's degree, BS-Tourism

Philippines

High School

January 2001

January 2001

Bachelor's degree, Tourism

Philippines

3rd Year:

University of Baguio

January 1993

January 1993

High school or equivalent, BS-Tourism

Philippines

Skills

Administrative Duties
Expert
Administrative Duties
Expert
Customer Service
Expert
Customer Service
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Oral Communications
Expert
Oral Communications
Expert
Computer Skills
Expert
Computer Skills
Expert
BILLING
Beginner
BILLING
Beginner
BILLING SYSTEMS
Beginner
BILLING SYSTEMS
Beginner
CALL CENTER
Expert
CALL CENTER
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
DELL COMPUTERS
Beginner
DELL COMPUTERS
Beginner
EMPLOYEE RELATIONS
Beginner
EMPLOYEE RELATIONS
Beginner
FASHION
Beginner
FASHION
Beginner
SHELL SCRIPTING
Beginner
SHELL SCRIPTING
Beginner
Administrative Duties
Expert
Administrative Duties
Expert
Customer Service
Expert
Customer Service
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Oral Communications
Expert
Oral Communications
Expert
Computer Skills
Expert
Computer Skills
Expert

Languages

English
Expert

Recommendations

Samuel Llabore

Apr 2017

Apr 2017

Resolution SpecialistColleague

Ms. Leah Abigail Camacho was my colleague for 3 years. In that span of time, I was able to know her professionally and personally. Her work ethics is admirable. She ensures that deliverables are not just completed but completed with quality. She is able to adapt to different changes that the industry has. Working with her makes the provided task to be completed easily.