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Lina Mehyar, Senior User Managemet Advisor

Lina Mehyar

Senior User Managemet Advisor·Bigo

Saudi Arabia

Bachelor's degree, Foreign Languages

Work experience

Total years of experience: 7 years, 3 months

Senior User Managemet Advisor

March 2023 - June 2024

Bigo

Amman, Jordan

March 2023 - June 2024

• Provide advanced knowledge of products, trends and professional service to VIP local customers of the live-streaming industry.
• Assist our VIP users with all customer service inquiries via chat, e-mail and social media.
• Manage the stability and improvement of VIP recharge and consumption; lengthenthe life cycle of VIP user.
• Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

Company industry:
Entertainment
Job role:
Support Services

Voice of Customer

May 2019 - December 2022

Huawei

Amman, Jordan

May 2019 - December 2022

1- Analyze and synthesize data from multiple sources to understand customer support case drivers and the underlying causes leverage the expertise and partnerships to escalate and resolve the most important customer problems.

2- Anticipate and address customer pain points prior to feature launches.

3- Deliver reporting on key customer support metrics and trends to stakeholders

Company industry:
Consumer Electronics
Job role:
Management

Quality Assurance Officer

January 2018 - January 2019

Jollychic E.c Limited

Amman, Jordan

January 2018 - January 2019

Takes a lead in the development implementation, monitoring and review of QA procedures .
Responsible to monitor operations to ensure every customer receives consistently positive experience,
by RCA specialist adding to mange the agents efficiency .

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Quality Control

Resolution Center Specialist

January 2017 - March 2018

Jollychic EC Limited

Amman, Jordan

January 2017 - March 2018

1- Responsible for investigating claims, making decisions to give better solutions for customers.

2- Problem solving of customers issues of a product, service or experience.

Company industry:
Internet & E-commerce
Job role:
Support Services

Call Center Representative

November 2016 - January 2017

Extensya

Amman, Jordan

November 2016 - January 2017

addressing any concerns customers may have. My duties include handling many chats and emails to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

university of Jordan

August 2016

August 2016

Bachelor's degree, Foreign Languages

Jordan

GPA (point): 2.64 out of 5

GPA (point): 2.64 out of 5

Liaocheng University

August 2015

August 2015

Bachelor's degree, (Chinese

China

Skills

INSTRUCTION
Intermediate
INSTRUCTION
Intermediate
INTERNET SOFTWARE
Beginner
INTERNET SOFTWARE
Beginner
LANGUAGES
Expert
LANGUAGES
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
COACHING
Intermediate
COACHING
Intermediate
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
LISTENING
Expert
LISTENING
Expert
Mail
Expert
Mail
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Office Work
Expert
Office Work
Expert
Marketing
Expert
Marketing
Expert
Typing
Expert
Typing
Expert
Problem Solving
Expert
Problem Solving
Expert
Outlook
Expert
Outlook
Expert
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MEDIA MANAGEMENT
Intermediate
MEDIA MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
Customer Care
Expert
Customer Care
Expert
Complaint Management
Expert
Complaint Management
Expert
Data Entry
Beginner
Data Entry
Beginner
Administration
Beginner
Administration
Beginner

Languages

Arabic
Expert
Chinese
Expert
English
Expert
Japanese
Beginner
Spanish
Beginner
Turkish
Beginner

Training and Certifications

Certifications
Online Chinese Language Course

Training
Teaching Methods training class for Arab teachers in China
Shenyang University
Jul 2018
Show credentials