Loredana Irimia

* Sales achievement: achieve the sales target by using advance sales techniques and product
knowledge, focus on selling and up selling.
* Customer service: built and maintain customer relationships to build strong loyalty, communicate
with customers to assess and satisfy their needs .and meet or exceed their expectations.
* Merchandising: maintain high standards of visual merchandising in term of cleanness, display and stock
rotation, implement all merchandising as per the brand`s visual merchandising guidelines

* Perform personalized check in using opera system and escorting guest to the room
* Perform personalized check out
* Cashiering
* Welcoming the guest upon arrival
* Ensure that all guests are having an enjoyable and memorable stay
* Anticipate the guest needs and special request
* Do foreign currencies exchange
* Settling travel agent payments and send reports to the accounts
* Work to achieve the departmental objectives
* Inspect rooms of VIP and suite guest prior to their arrival

* Greets passengers who have been directed to the Baggage Services Office, completes PIR (Property
irregularity Reports) in the World Tracer System, offers interim relief or Overnight Kit where necessary
and gives the passenger a wallet containing a copy of the PIR, Baggage Inventory Form (BIF) and a contact
number for their follow up enquiries
* Contact Passenger on a daily basis to advise latest follow-up and ensure BIF is completed by the passenger
and handed over to EK Office within 48hours, system to be updated accordingly, so that the passenger is
satisfied that his/her needs are met.
* Conducts primary baggage tracing action in the World Tracer System, typically for the first 10 days after
the reported date of mishandling. Regularly liaises with CBTO staff for tracing matters and CASA in the
UAE at frequent intervals to apprise them of progress, so that they are reassured of EK concern for their
welfare.
* Completes PIR (Property Irregularity Report) for Damage & Pilferage cases and ensures that settlement is
made as per EK policy & procedures.
Airport Services Agent - Baggage Department

To provide a quality service to EK and Code share passengers in respect to check-in, boarding, special services and
baggage services as per company commercial and safety standards and procedures so that EK and code share
passengers and their baggage are handed in a consistent and efficient manner.