Sr. Desktop Support Engineer
Alpha Data
Total years of experience :13 years, 6 Months
Client: Al Futtaim Carallion, DUBAI http://www.afcarillion.ae/
Position: Sr. Desktop Support Engineer, Trans-IT Migrations
Responsibilities:
• Managing Active directory and Exchange server 2010 and 2013 and also Hardware, Software, Cisco IP Phones, Shared Drives, Windows and Third party applications administration and troubleshooting.
• Windows XP, 7, 8, 8.1 and win 10 Administration, Installation, Configuration and Troubleshooting.
• Responsible for day to day on-site technical support.
• Build new laptops, workstations and desktops using SCCM.
• Backup old laptops, workstations and desktops in the tapes.
• Applying Group policy to manage and control the computer and user configuration authority and permission and rights access.
• Installation of all the required applications and software as per requirement in each system.
• Caching roaming profiles in the systems.
• Provide L1, L2 support and Remote support.
• Troubleshooting virus related problem and installing Antivirus.
• Configuring Microsoft outlook for user and troubleshooting email issues.
• Installation and configuration of Print devices (Network printers, Local printers)
• Creation, Deployment, Configuration & Management of new environment for sites.
• Creation of Raids of hard drives, TCP/IP Configuration and Internet Maintenance.
• Manage a personal queue of incidents by effective time management and issue prioritization.
• Responsible for planning, conducting audits, migration and deployment of complete environment of the whole sites in Dubai and all across GCC.
• Making FAQs for all the required applications and software.
• Ensure customer satisfaction through professionalism and swift resolution.
Subsidiary: Kloud7, USA http://kloud7.com/
Position: System Administrator
Responsibilities:
• Responsible to provide support via phone, e-mail and incident management system for customer's System side day to day issues with PC Hardware, Software and Operating System (Windows and ios) as well as planning, migration and deployment of complete environment.
• Providing routine support, Troubleshooting and help to end users with: Microsoft Windows Desktops, Laptops, VPN, MS Office (2010, 2013), MS Outlook (2010, 2013) Anti-Virus, Operating Systems Installation, MS Lync and SAP GUI 7.2.
• Daily Check for the whole environment to ensure the proper functionality.
• Conducting Audits before migration of the potential customers, providing post-migration training to the customers on board and providing Voice support to the end-user using different means of technology.
• Making Deployment Strategies for the new and existing customers.
• Creation, Deployment, Configuration & Management of New Environment for customers.
• Monitoring and Management of Nagios Monitoring System to monitor the whole network.
• Configuration and Management of XenDesktop and VMware vSphere.
• Familiar with Raid Technology and SCCM.
• Configuration of NLB, DFS and Polycom IP Phones.
• LabTech Configuration and Administration.
User Management on:
BroadSoft Switch and ConnectWise System v2015.5
Clients: dinCloud, USA https://www.dincloud.com
Position: Technical Assistance Center Engineer - IT Support Engineer
Responsibilities:
• Creation, Deployment & Management of Hosted Virtual Desktop's for dinCloud Inc.
• Providing routine support, Troubleshooting and help to end users with: Microsoft Windows Desktops, Laptops, VPN, MS Office (2010, 2013), MS Outlook (2010, 2013) Anti-Virus and Operating Systems Installation.
• Demonstration of Virtual Desktop’s to the potential customers. Providing support for HVD’s & HVS’s.
• Monitoring, Configuration and Management of Zabbix to monitor the whole network.
• Familiar with ESXi, KVM hypervisors, CEPH, NetApp Storages and Dell Quest vWorkspace.
• Deployment of cloud environment for customers.
Clients: Enpointe Technologies USA http://www.enpointe.com/
Position: Service Desk Engineer - IT Support
Responsibilities:
• Managing my team along with help desk support, software/hardware roll- out and trouble shooting.
• Responsible for monitoring and troubleshooting organization’s network using CACTI.
• Windows XP, Win 7 and Win 8 Administration, Configuration and Troubleshooting.
• Providing routine support, troubleshooting and help to end users with: Microsoft Windows Desktops, Laptops, VPN Setup, MS Office Suite, MS Outlook and SAP GUI 7.2.
• Managing windows Server 2008 Active Directory and DNS.
• Applying Group policy from domain to manage and control the computer and user configuration authority and permission and rights access.
• Administrate and mange File Server and MS Exchange 2010, 2013.
• Use LanDesk Ticketing System for trace and keep quality of service.
• Responsible for the creation of Service Desk documentation.
• Provide administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
• Participate in training required to develop and maintain skills necessary to support end-users.
User Management on:
Microsoft Exchange 2010/2013, Microsoft AD, Microsoft Lync and also Edge Servers
Position: System Engineer
Responsibilities:
• I was responsible for installation, configuration, maintenance, operations, administration, troubleshooting & Training of IT related equipment. Correspondence with foreign support via telephone and emails regarding any network, hardware and software issues.
• Managing Active directory and Exchange server 2003 and also Hardware, Software, Cisco IP Phones, Shared Drives, Windows and Third party applications administration and troubleshooting.
• Fully responsible for Video Conferences managing and maintaining.
• Creating the test environment and testing the Anti-Virus Solution Symantec end point protection.
• Fully responsible for FTP server and creating roaming profiles.
• Fully responsible for handling backup for Windows systems.
