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Mahammadhusain Saeed Bijale, Operations Executive

Mahammadhusain Saeed Bijale

Operations Executive·Trip Factory (Nexus DMC)

India

Bachelor's degree, Travel & Tourism

Work experience

Total years of experience: 3 years, 5 months

Operations Executive

February 2025 - Present

Trip Factory (Nexus DMC)

Mumbai, India

February 2025 - Present

• Managed end-to-end B2B travel operations for corporate and group clients across Europe and Asia.
• Handled complex multi-sector itineraries covering hotels, visa support, transfers, and ancillary services
using Nexus DMC and TBO platforms.
• Ensured strict adherence to corporate travel policies, global service standards, and SLA/KPI targets in a
high-volume environment.
• Negotiated with international suppliers and airlines to secure competitive fares and optimal availability.
• Managed last-minute changes, flight disruptions, and cancellations while minimising client impact.
• Coordinated with outbound and inbound tourism partners for seamless group travel execution.
Company industry:
Tourism, Museum, & Cultural
Job role:
Management

Travel Consultant

January 2023 - Present

A1 Tours

Ratnagiri, India

January 2023 - Present

• Managed domestic and international travel bookings for corporate and leisure clients across B2B and
retail segments.
• Utilised Amadeus GDS for PNR creation and booking management across domestic and international
routes.
• Designed cost-optimised, customised itineraries for outbound travellers with a focus on client satisfaction
and repeat business.
• Handled MICE travel logistics for corporate groups, events, and conferences.
• Served as primary point of contact for key accounts, maintaining consistently high service standards.
• Provided comprehensive post-booking support including schedule changes, disruption management,
and 24/7 traveller assistance.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Hotel Operations and Travel Coordination Executive

February 2025 - February 2026

Trip Factory (Nexus DMC)

Mumbai, India

February 2025 - February 2026

• Processed hotel reservation requests for corporate and group clients, ensuring accurate data entry through Opera PMS,
TBO, and Nexus DMC systems.
• Prepared and shared rooming lists with hotel partners for group bookings, ensuring alignment with confirmed reservations
ahead of guest arrivals.
• Coordinated hotel payments with finance teams and hotel partners, ensuring timely processing with zero billing
discrepancies.
• Monitored reservations, modifications, and cancellations; updated operational data continuously per established
procedures and 100% SLA compliance.
• Coordinated with hotels and service providers to confirm reservations and ensure services were ready for check-in and
check-out.
• Conducted field monitoring to verify guest arrivals and departures, resolving on-ground operational issues proactively.
• Prepared and updated operational and reservation reports, escalating key observations to management.
• Identified business opportunities and escalated to management to support revenue growth.
Company industry:
Tourism, Museum, & Cultural

Travel and Hospitality Logistics Consultant

January 2023 - January 2025

A1 Tours

Ratnagiri, India

January 2023 - January 2025

• Managed hotel reservations, rooming lists, and booking records for corporate, MICE, and leisure clients using Amadeus
GDS and operational systems.
• Coordinated with hotels and ground service providers to confirm availability, services, and check-in readiness for groups of
200+ delegates.
• Monitored reservation modifications and cancellations, ensuring accurate updates were communicated across all parties.
• Prepared operational and reservation reports, adhering to quality service standards and operational policies.
• Grew repeat B2B business by 30% through proactive client relationship management and consistent service delivery.
• Streamlined rooming list and reservation workflows, significantly reducing turnaround time and booking discrepancies.
Company industry:
Airlines

Education

DY Patil University

January 2023

January 2023

Bachelor's degree, Travel & Tourism

India

Trade Wings Institute of Management

May 2021

May 2021

Diploma, International Airlines Travel Tourism andHospitality Management

India

GPA (percentage): 72%

GPA (percentage): 72%

Skills

Team Management
Expert
Team Management
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Amadeus
Expert
Amadeus
Expert
Hotel Contract Negotiation
Expert
Hotel Contract Negotiation
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Tourism
Intermediate
Tourism
Intermediate
Airlines
Intermediate
Airlines
Intermediate
Amadeus
Intermediate
Amadeus
Intermediate
Visa Documentation & Handling
Expert
Visa Documentation & Handling
Expert
Sales
Intermediate
Sales
Intermediate
Cross-Cultural Communication
Expert
Cross-Cultural Communication
Expert
Customer service
Expert
Customer service
Expert
Ticketing
Intermediate
Ticketing
Intermediate
Hotel & Airline Booking Procedures
Expert
Hotel & Airline Booking Procedures
Expert
Hotel Reservations
Expert
Hotel Reservations
Expert
Administration
Expert
Administration
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
BOOKING SALES
Intermediate
BOOKING SALES
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CORPORATE SERVICES
Intermediate
CORPORATE SERVICES
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
Galileo
Intermediate
Galileo
Intermediate
Travel Services
Expert
Travel Services
Expert
Business Travel
Expert
Business Travel
Expert
Travel
Intermediate
Travel
Intermediate
COORDINATE GEOMETRY
Intermediate
COORDINATE GEOMETRY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
ENVIRONMENTAL MONITORING
Intermediate
ENVIRONMENTAL MONITORING
Intermediate
HOTEL OPERATIONS
Intermediate
HOTEL OPERATIONS
Intermediate
HUBSPOT CRM
Intermediate
HUBSPOT CRM
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
AMADEUS CRS
Intermediate
AMADEUS CRS
Intermediate
CONCUR TRAVEL
Intermediate
CONCUR TRAVEL
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SUPPLIER MANAGEMENT
Intermediate
SUPPLIER MANAGEMENT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate

Languages

English

Expert

French

Intermediate

German

Intermediate

Hindi

Expert

Arabic

Beginner

Training and Certifications

Certifications
Galelio CRS
May 2021
Show credentials

Hobbies and interests

Cycling