Mahmoud Abu-Hejleh, Underwriting Supervisor

Mahmoud Abu-Hejleh

Underwriting Supervisor

Al Buhaira National Insurance Company

Location
United Arab Emirates
Education
Bachelor's degree,
Experience
14 years, 7 Months

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Work Experience

Total years of experience :14 years, 7 Months

Underwriting Supervisor at Al Buhaira National Insurance Company
  • United Arab Emirates
  • My current job since March 2018

to customer queries with the policyholders;
•Manage a variety of claims by liaising with customers to determine liability;
•Liaise with internal and external parties to coordinate claim resolution;
•Case manage different stages of the claims process;
•Maintain concise records throughout the resolution process;
•Support manager to establish service standards and implement initiatives to improve operation efficiency and performance standards;
•Set and monitor reserve in compliance with authority levels;
•Comply with claims instructions, provide quality work and adhere to authority limits and procedures in the process of claims handling;
•Provide quality and professional claims service to customers;
•Liaise with claims adjusters and monitor their service;
•Arranging and running salvage auctions;
•Handling total loss process from A to Z;
•Evaluation of TP vehicles for total loss compensations;
•I created the work from home plan for the motor claims department through the quarantine.;
•Dealing with the salvage buyers;
•Arranging different reports to the higher management;
•Monitoring garages performance and quality;




Motor

motor claims officer at Dubai Insurance Company
  • United Arab Emirates
  • March 2018 to September 2018
  • November 2015 to January 2018

insurance proposals;
•Gathering and assessing background information in order to effectively assess the risk involved;
•Calculating possible risk and deciding how much individuals or organizations should pay for insurance (the premium);
•Computing results for appropriate premiums using the companies actuarial information, other statistics and own judgment;
•Visiting brokers or potential customers and preparing quotes;
•Liaising with specialists, such as surveyors, for risk assessment;
•Gathering information and various types of reports;
•Negotiating terms with policyholders or their brokers;
•Ensuring that premiums are competitive;
•Specifying conditions to be imposed on special cases;
•Negotiating with brokers and drawing up contracts;
•Issuing policies;
•Keeping detailed and accurate records of policies underwritten and decisions made;
•Support and guidance to the underwriting team;
•Ensuring that the underwriting team complies with the goals;
•Follow the objectives and standards of the company in order to meet customers satisfaction and deadlines;
•Solve the issues between agents and motor underwriting staff;
•Check whether the client or the vehicle is blacklisted before starting the whole process of insuring the vehicle;
•To check all required documents are attached to the policy;



Motor Underwriting Department.

MERCHANDIZER at Al Ain Ahlia Insurance Company
  • United Arab Emirates
  • March 2010 to June 2015

documents to determine degree of risk from such factors as applicant financial standing and value and condition of property.
•Decline excessive risks.
•Evaluate possibility of losses due to catastrophe or excessive insurance.
•Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe profitable distribution of risks, using reference materials.
•Review company records to determine amount of insurance in force on single risk or group of closely related risks.
•Good background in claims work.
•Good background in fronting and brokers Dealing.


Specific Responsibilities:
•Policy writer and document controller
•Issuing Quotations
•Provides third party insurance
•Provides rates for comprehensive insurances
•Acting manager of Mussafah branch for heavy vehicles; reports directly to the company's headquarters' manager in Abu Dhabi
•Experienced in insuring heavy vehicles and machinery
•Familiar with the fleet policy for corporations (Endorsements, Additions, Cancellation, Modifying, Debit/Credit notes)
•Modify some of the contract (policy) terms in line with the customer's requirements (fleet policies, such as the third party coverage limit)
•Familiar with the luxurious cars insurance (Own Damage)

ambassador at Best Foods
  • United Arab Emirates
  • July 2009 to January 2010

for Best Foods Products; maintains positive relationships with management and store employees to ensure securing better placement of promotional materials
Deliver educational materials to a store, and give guidance to store management and employees about the product and how to sell it--increased sales benefit both the store and the manufacturer.

Specific Responsibilities include:
•Support the movement of products out of retailer's door
•Enticing promotional displays
•Design of product arrangement and shelf hangers
•Ensuring that the right products are out on the sales floor, in the right place, in sufficient quantity, and is priced correctly.
•Inventory counts; old and defective stocks returned and new merchandise to be re-priced

Education

Bachelor's degree,
  • at faculty of Administrative & Financial Sciences in Philadelphia University
  • November 2021

from the

High school or equivalent,
  • at CII & BIBF
  • January 2010

MOTORs INSURANCE

High school or equivalent,
  • at CII & BIBF
  • January 2010

courses: INSURANCE LAW

High school or equivalent,
  • at CII & BIBF
  • January 2010

courses: INSURANCE BUSINESS

High school or equivalent,
  • at CII & BIBF
  • January 2010

High school or equivalent,
  • at CII & BIBF
  • January 2008

AWARD IN GENERAL INSURANCE

Specialties & Skills

Insurance
Customer Service
INSURANCE
INVENTORY MANAGEMENT
MATERIALS MANAGEMENT
POLICY ANALYSIS
PROMOTIONAL MATERIALS
COMPETITIVE
CONCISE
CONTRACT MANAGEMENT
CONTROL

Languages

Arabic
Expert
English
Expert