Mahmoud Hafez

• Working as HR Business Partner and IT Outsourcing Manager with the Business
Development Management team and our customers by providing HR advice and
consultation and the best Calibers based on Job Requirements and business
needs.
• Develop and implement recruitment policies and procedures that enable the
recruitment of high-caliber employees into the business, enabling the company
and our customers to meet its objectives.
• Defining proper talent acquisition strategies, and ensuring that the suitable
caliber profiles are aligned with our customers' requirements.
• Working with HR team members to establish and execute policies, and
onboarding, and complete all hiring procedures.
• Restructuring the job description and Job Specification, holding technical
interviews with the candidates, and creating the necessary assessment for each
job title, according to the required job criteria.
• Direct communication with Customers to identify and understand the job
requirements of the candidates, discuss them, and provide better suggestions that
help in selecting the appropriate candidate.
• Develop and monitor the implementation of Company policy, ensuring the
policies' clarity and alignment with the private sector labor law.
• Drive the implementation/execution of all HR projects and cycle-based
processes (such as manpower planning, annual reward reviews, promotions,
succession planning, talent reviews, and employee engagement and effectively
communicate change management.

Strategical:
• Work as HR Business Partner with the top management by providing human
resources advice, counsel, and analyzing Strategic information that links with the
organization's goals and values.
• Work as an HR analyst for the corporate office for any HR analysis related to the
country.
• Develop and implement HR policies and procedures in line with corporate HR
strategy across the business to maximize the potential of the company's human
capital and ensure that all legislative requirements are aligned with Egyptian Labor
Law.
• Coaching & leading the HR team to ensure that they are aware of the HR
objectives, and goals achievement and actively working towards maximizing
performance in the department.
• Enhance the culture of HR performance by developing the level of engagement
and communication between HR and other departments to promote a positive
cultural framework across the organization.
Operational:
• Conduct job analysis in coordination with the Management and support in writing
and updating Job Descriptions and Organization charts.
• Acting as the focal point for all recruitment-related activities in the Company
including assistant Executive Managers in defining staffing needs, defining proper
talent acquisition strategies, and ensuring that the suitable calibers profiles are
aligned with our organization's requirements and might be potential successors.
• Developing the onboarding process by implementing the newcomer induction
program.
• Preparing the training plan for all departments according to the Competencies for
each department's rates and according to every department's budget.
• Determine gaps to obtain a more accurate idea of employees' training and
development needs.

• Managing recruitment and training.
• Delivering and negotiating offers with candidates.
• Managing employee relations, new hire orientation, and benefits support.
• Create a job description and interview questions that reflect the requirements for
each position.
• Attract applicants through online channels, such as LinkedIn and other
professional networks.
• Plan and coordinate interview and selection procedures with managers, our
customers, and partners, including screening calls, assessments, and in-person
interviews.
• Assess candidates’ information, including CVs, portfolios, and references.
• Keep records of all materials used for recruitment, including interview notes and
related paperwork, to share with key stakeholders.
• Working with executives and team managers to create and execute training
programs for the company as well as, prioritizing training schedules.
• Establishing relationships with top training and recruitment agencies to ensure
top-notch business training and candidate support for the company.
• Managing recruitment and training reports to guarantee the information is
accurate and up to date.
• Develop and monitor the implementation of Company policy, ensuring the
policies' clarity and alignment with the private sector labor law.
• Ensure personnel filing system is complete & accurate in terms of content layout
and easy retrieval of information according to HR Standard Management.

-Receiving client’s request and follow up all recruitment activities till final selection and employment
-Attend interviews and take comments about the candidates.
-Make selection recommendations for my clients (Accepted, Rejected, and Hold).
-Recommend creative recruitment solutions if the client is experiencing difficulties in attracting the appropriate level and quality of staff.
-Advises staff recruitment on best practice recruitment and selection.
-Negotiating salary rates with clients according to the market.
-Using all sources to get the best candidates i.e. advertisement, data bank and head hunt.

-Renewal of subscriptions to customers, Maintains customer records by updating account.
-Create new subscriptions, Opens customer accounts by recording account information.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Attracts potential customers by answering product and service questions; suggesting information about other products and services