Makram Hammad, Restaurant Shift Manager

Makram Hammad

Restaurant Shift Manager

Afkar holding

Location
Lebanon - Beirut
Education
Bachelor's degree, marketing
Experience
4 years, 2 Months

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Work Experience

Total years of experience :4 years, 2 Months

Restaurant Shift Manager at Afkar holding
  • Lebanon - Beirut
  • July 2020 to January 2021

Making sure that all customers are well satisfied and solved any problem that face us in a professional way during the work
Leading about an 15 employee.
Motivate the staff to give a batter service in order to exceed the customer expectation
Being aware about the hygiene of the staff and the well appearance
Communicating with the assistant Manger and the kitchen members to give a batter service to avoid any conflicts situation.
Welcome the guests with a smile and help the guest relation to seat them.
Report the company's administration and the general Manger with the guest feedbacks and all problem that faced us on the duty.
Trying to motivate the staff to achieve higher sales to achieve the company target

waiter at asaad food and beverage
  • Lebanon - Beirut
  • November 2017 to July 2019

Welcoming the guests with a smile and taking their orders in a professional manner, and than check that customers are satisfied with their meal. Make menu recommendations and inform patrons of any specials.
Ability to remain calm and professional with difficult customer.
.Achieving a higher sales in 5 months and took bonuses

Waiter at Bissen restaurant
  • Lebanon - Beirut
  • January 2016 to August 2018

Take customer orders and serve food and beverages to guests in our restaurant. Always aware of guest satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to guests. Duties and responsibilities include, but are not limited to: servicing the guest in a friendly, efficient manner while maintaining a clean and safe work environment. guests must feel welcome, comfortable, and well attended to at all times

Education

Bachelor's degree, marketing
  • at Lebanese International University
  • December 2021
High school or equivalent, socioeconomics
  • at Mokhtara Official High school
  • July 2017

Specialties & Skills

Leadership
Growing Revenue
Resource Utilization
Social Skills
Commitment
marketing communications
digital marketing
well communication with employees employer and customers
powerpoint
Work under pressure
browsering
stargic planning
market research
marketing strategy
negotiation
problem solving
leading people

Social Profiles

Languages

English
Expert
Arabic
Native Speaker

Hobbies

  • gym
  • running
    I won the 2nd place at jabal martoon
  • Basketball, football and tennis
    I won many tournaments and I took many cups and middles