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MAMDOUH MAREII FOUAD HOUSSEIN

Sales & Marketing Manager / Reservations in charge

Fantazia Resort Marsa Alam

Location:
Egypt - Luxor
Education:
Master's degree, Section of Language French
Experience:
11 years, 4 months

Work Experience

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List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  11 Years, 4 Months   

June 2014 To Present

Sales & Marketing Manager / Reservations in charge

at Fantazia Resort Marsa Alam
Location : Egypt - Hurghada
Check maintenance of the established standards in the Reservation Department.
 Development and management of customer contacts.
 Up selling.
 Optimal communication and Cupertino with all other departments, in particular Front desk, Accounting,
 Know all the functions of the computer system and eliminate minor errors in the software itself.
 Take part in communication meetings on a regular basis.
 Always co-operate with colleagues in the department.
 Obliged to take part in internal training courses and implement what have been learnt in daily practice.
 Participation in meetings and training courses.
 Optimal communication and co-operation with all other departments, in particular Front desk & Accounting.
 Maintain tidiness in the building and clothing in the department.
 Aware of the joint responsibility for safety in my hotel and abides strictly by all the safety instructions, especially when operating the machines and equipment
 Know what to do in case of an evacuation/fire alarm or other emergencies (i.e bomb threat).
 Ensure that all front doors and stores belonging to the department, as well as the key cabinet for the whole department, are kept at all times.
July 2012 To January 2014

Reservation Manager

at Swiss-Belhotel Doha
Location : Qatar - Doha
 Check maintenance of the established standards in the Reservation Department.
 Development and management of customer contacts.
 Up selling.
 Optimal communication and Cupertino with all other departments, in particular Front desk, Accounting,
 Know all the functions of the computer system and eliminate minor errors in the software itself.
 Take part in communication meetings on a regular basis.
 Always co-operate with colleagues in the department.
 Obliged to take part in internal training courses and implement what have been learnt in daily practice.
 Participation in meetings and training courses.
 Optimal communication and co-operation with all other departments, in particular Front desk & Accounting.
 Maintain tidiness in the building and clothing in the department.
 Aware of the joint responsibility for safety in my hotel and abides strictly by all the safety instructions, especially when operating the machines and equipment
 Know what to do in case of an evacuation/fire alarm or other emergencies (i.e bomb threat).
 Ensure that all front doors and stores belonging to the department, as well as the key cabinet for the whole department, are kept at all times.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
May 2005

Master's degree, Section of Language French

at Al Azhar University - License of Pedagogic
Location : Egypt - Cairo
Grade: 75 out of 100
 Improve the language of Children.
 Challenge students to actively seek and use the ideas of others and of themselves).
 Structure the Collaboration tasks (creating groups, establishing goals, systems, challenges, and providing materials).
 Structure the Filtering Tasks (requiring review, requiring opinions and explanations).
 Structure the Assessments (providing rubrics or checklists or Guiding their construction, structuring assessment time and Process).
 Structure ongoing opportunities for Feedback, and being the Master in Charge of permissions

Specialties & Skills

Fidelio 6.20, Suite.8

Opera Full Edition 03.03& 05.05.

Supervisory & Time Tasks Management skills

Opera Full Edition 03.03, 05.05

Team building

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Expert

English

Intermediate

French

Beginner

Training and Certifications

Software Instal lat ion & Training ( Training )

Opera Software Instal lat ion & Training
March 2007 (10 hours)

Telephone & F.O qual i ty ski l ls ( Training )

Telephone & F.O qual i ty ski l ls
August 2006 (10 hours)

Up-Sel l ing & Time Management ( Training )

Up-Sel l ing & Time Management
August 2011 (20 hours)

Best Impression to Hospi tal i ty ( Training )

Best Impression to Hospi tal i ty
March 2012 (15 hours)

Sales & Negotiation ( Training )

Sales strategy & Negotiation
October 2012 (15 hours)

Revenue Managment ( Training )

Revenue analysis & Forecasting
January 2013 (10 hours)

Hobbies and Interests

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Help employers know more about you by looking at your hobbies and interests

Reading

Travelling

Swimming

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