IT Infrastructure Systems and Security Manager
Talan Tunisie Consulting
Total years of experience :21 years, 10 Months
o ISO 27001 Lead Implementer from PECB
o Entreprise Certified ISO9001 version 2008
o Entreprise Certified ISO27001
o Responsible for the development of IT and telecommunications infrastructure and all the means necessary for the production. And ensure the continuity of service, performance and optimization of the IT of the company in respect of its strategic directions.
o Dialogue with the company's management to understand the major strategic development axes.
o Contributes to the achievement of strategic business objectives through the provision of better infrastructure and security
o Strong Project management skills focusing on target dates.
o Manages relationships with vendors for sales, service and support of all information systems and technology.
o Meeting animation. (Big Management, Guest, providers and partners.)
o Develops and monitors the approved annual operating and capital budgets for information and technology systems.
o Develop business case and RFP with emphasis on ROI
o Excellent planning and organizational skills
o Managing data Center Operation and integrity.
o Develop and maintain system recovery plan in the event of power failure, damage to system, etc.
o Develops and enforces policy and procedures to ensure the protection of the IT assets and the integrity, security and privacy.
o Design, deploy Data center (Tier I and II standards, Storage and Virtualization Solutions, Cooling, Power).
o Managing Datacenter security and areas. (Access control, fire protection, Firewall, VPN access, data Access, data backup, cooling, …, etc.)
o Ensure IT asset management and network infrastructure.
o Has a watch on technological developments.
o Implement of the IT helpdesk service via “Jira Service Desk”.
o Develops and maintains the systems architecture as part of our customer projects or our production environment.
o Expert in KPI analysis and product board Reporting.
o Management ability with team player: Able to face operational objectives, Crisis management, P&L Responsibility, and problem solving.
o Housing
o Support, training and skills transfer.
o Consulting and expertise.
I started my career at SYSTEL. A company specialized in integration domain, networking, Call Center an Enterprise communication. I’ve started at the position of Integration Engineer and system for 5 years. Then I was promoted to the position of IT Manager.
My Responsibilities at SYSTEL was as follow:
o Team Leading
o Managing system engineering (Unix and Windows) Team
o Pre‐sales support.
o Design and complex architecture solution implementation.
o Infrastructure project management. (Resources, cost, time, risk)
o Management of housing projects (outsourcing, web hosting, hosting, etc.)
o Negotiation of service offers and providers contract costs and partners
o Integration and implementation of network platform, complex systems and solutions for business.
o Design, Integration and development of Call Center applications : Altitude Software, PGS performer
o Design, development and implementation of application like:
• CRM named Helpdesk SYSTEM
• Management of the order book turnover &
• Telephony cost management.
• Interactive Voice Response
o Development and maintenance of web sites.
o Maintenance Computer Hard / Soft
o System administration
o Support, training and skills transfer.
o Consulting and expertise.
➢ Juin 2002: Master degree in computer science from SUPCOM Tunisia institute (Bac +5)