Senior Relationship Manager
CARMA
Total years of experience :15 years, 3 Months
Handling 80 + accounts across the government, telecoms, oil & gas, healthcare, hospitality, FMCG
and fashion industries amounting to more than $1, 500, 000 in yearly revenue
• Upselling averaging at $50k during 2019, increased 2019 upsell by 12% when compared to 2018
• 88% client retention in 2019, surpassing my yearly average of 81%
• Winning the CARMA excellence awards in 2016 and also, being nominated by CARMA as the Young
Achiever of the Year from 300+ employees across the Globe to represent CARMA at the AMEC
awards in 2017.
• Joined the organization as Account Executive in 2013 and promoted to Senior Account Executive
(2013), Junior Relationship Manager (2014), Relationship Manager (2015) and Senior Relationship
Acting as first point of contact for all patients and managing their appointments, schedules and
queries
• Managing the centre’s correspondence in a timely manner as well as all administrative duties.
• Ensure the filing system is always maintained by all administrative staff members and liaising with
finance on all patient accounts.
• Assisting with sales and marketing
• Managing patient appointments and schedules
Managed retail and corporate customers day-to-day requirements, upsells, issues and concerns.
• Managed accounts of high-net-worth individuals, platinum card holders and other VIP customers
• Proactively engaged in timely trainings to ensure a well-developed working knowledge of the
complete line of products and services offered.
• Developed thorough knowledge of in-house systems (CRM, complaints system, Postilion, BA -
Branch Automation System)
courses: TOEFL,