Strategic Account Manager
Reliance communications limited
Total years of experience :15 years, 0 Months
» Core responsible for sales support, relationship management, billing & collection for global enterprise services, (Data services, including Data Center, Voice and Value Added services)
» Managing operations for Customer lifecycle which includes order fulfilment, up selling/cross selling, service provisioning, billing, credit note, collection and other assignment as per business / organization requirement.
» To generate sales lead by understanding customer requirement challenges and concern.
» Ensuring correct billing, managing rate revision and service upgrade on timely basis to minimize the revenue loss and credit to company via monthly/quarterly reconciliation with customers
» Ensuring high level of customer service, resolving billing dispute, service delivery as per agreed SLA
» Core responsible for Relationship Management, Billing & Collections from Large Enterprise Customers
» Maintaining proper track of billing and customer master. Timely Updating of the master data in case of upgrade/downgrade/termination or any other changes in billing data
» Interfaced and assisted sales representative with data regarding customers with delinquency, daily sales outstanding (DSO), and payment history, resolved rates and discrepancy issue.
» Timely resolution of service related issues and ensure the services are upgraded as per requirement which result in customer delight and optimum resource utilization for maximum service quality and revenue.
» Played a key role in reducing Average Debtors aging to 90 Days, in industry of long period projects.