Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Marco Joseph Balbin, Officer

Marco Joseph Balbin

Officer·Training & Development The Cheesecake Factory

United Arab Emirates

Bachelor's degree, Hospitality Management

Work experience

Total years of experience: 20 years, 6 months

Officer

June 2014 - Present

Training & Development The Cheesecake Factory

Dubai, United Arab Emirates

June 2014 - Present

-Writes and develops training aids such as Modules, Manuals, Exercises, Quizzes, Certification Sheets, Workshop Agendas and other training related materials
-Supports in all New Restaurant Openings both local and international
-Nominates staff members to Central Training Monthly Classes for the UAE, Kuwait and Saudi markets
-Conducts training workshops such as New Menu Roll-outs, Menu Classes, Service Classes, Train the Trainer, Basic Food Safety and other L & D matters
-Conducts regular visits to all restaurant location to validate that all training resources are updated
-Evaluates specific brand needs and plan trainings accordingly
-Prepare and implement training budgets
-Conducts performance evaluation and provide necessary feedback accordingly
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Coordinator

May 2013 - June 2014

Brand Training The Cheesecake Factory

Dubai, United Arab Emirates

May 2013 - June 2014

-Plots all Training Schedules and coordinates availability of attendees, the L & D facilitating team and venue
-Tracks all individual training updates for all employees of the brand in the GCC region
-Assists the General Manager during orientation and related sessions such as workshops, special trainings and other classroom type trainings
-Validates and updates all training file folders for completion and tracks it to the Personnel File Checklist
-Supports in New Restaurant Openings both local and international
-Regularly updates DT Roster to make sure that DT’s are at par with the restaurant population
Company industry:
Hospitality & Accomodation
Job role:
Administration

Facilitator

October 2012 - May 2013

Designated Traininer - The Cheesecake Factory

Dubai, United Arab Emirates

October 2012 - May 2013

-Ensures availability and update of all training materials and coordinates regularly to Training Manager
-Conducts classroom type training sessions to all newly hired Front-of-the-House staff members
-Coordinates with Training Manager for all training calendar of activities and cross training plans
-Trains all newly hired staff members during practical follows and supports the Classroom Facilitator during training
-Supports in New Restaurant Openings both local and international
-Assists the Training Team Leader and Workgroup Managers in employee reviews and appraisal
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Officer-in-Charge

December 2011 - October 2012

Restaurant In-charge IC Food Court FZCO

Dubai, United Arab Emirates

December 2011 - October 2012

-Overall responsible of the sales performance of the restaurant thru analyzing and planning sales levels and profitability.
-Coordinating entire restaurant operations during shift and completing necessary reports.
-Organizing marketing activities.
Managing staff and providing them with feedback.
-Ensuring high standards in cash handling, production, purchasing, hygiene, and health and safety.
-Investigate and resolve complaints concerning food quality and service.
Company industry:
Hospitality & Accomodation
Job role:
Other

Restaurant Manager

December 2009 - November 2011

Yellow Cab Food Corporation

December 2009 - November 2011

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

HUMAN RESOURCE

May 2010 - January 2010

Cab Food Corporation

Philippines

May 2010 - January 2010

Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

CUSTOMER SERVICE

April 2010 - January 2010

FUNDAMENTALS OF Yellow Cab Food Corporation

Philippines

April 2010 - January 2010

Job role:
Customer Service and Call Center

Sales and Marketing

June 2008 - December 2009

Philippine Long Distance Telecommunications

June 2008 - December 2009

Company industry:
Telecommunications
Job role:
Sales

Specialist

August 2009 - October 2009

United Arab Emirates

August 2009 - October 2009

Awards Received:
Outstanding Trainee of the Batch
Top Seller of the Month
Job role:
Information Technology

Crew Trainer

December 2005 - June 2008

Mcdonald’s Food Corporation

December 2005 - June 2008

Provides product information including price, location, and use of merchandise to customers
Records requests for merchandise, orders products, and notifies customers promptly
Company industry:
Management Consulting
Job role:
Customer Service and Call Center

CREW

October 2008 - January 2008

TRAINERS COURSE McDonald’s Food Corporation

United Arab Emirates

October 2008 - January 2008

Job role:
Customer Service and Call Center

Crew

- May 2007

Shangri-la Plaza Mall

- May 2007

Company industry:
Technical Maintenance & Repair
Job role:
Customer Service and Call Center

COACH

- January 2007

- January 2007

Is a proud:
Job role:
Teaching and Academics

Marketing Executive

-

Center

United Arab Emirates

-

Ensures execution of company operating policies, procedures and Human Resources programs
Manages sales goals versus budget and prior year
Over-all in-charge of the Central Visayas Area Order Processing and Delivery team for on-line, BPO, and transferred orders including but not limited to more than 100 Yellow Cab branches all over the Philippines.
Create marketing plans geared toward end users for each key product within portfolio, in line with strategy and targets and within budget.
Participation in marketing activities, such as promotional events and discount schemes.
Completes all administrative requirements and reports; and ensuring accurate inventory management
Maintaining high standards of quality control, hygiene, and health and safety.
Company industry:
Other Healthcare Services
Job role:
Marketing and PR

Practicum

-

HOTEL Phase Holiday Inn Hotel Completed 310 Hrs

United Arab Emirates

-

Job role:
Teaching and Academics

Education

MARKETING Philippine Long Distance TelecommunicationsPhilippine Nautical Training Institute

June 2009

June 2009

Bachelor's degree, Hospitality Management

Philippines

View attachment

Skills

Training Plans
Expert
Training Plans
Expert
People Management
Expert
People Management
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Communicator
Expert
Communicator
Expert
Organised
Expert
Organised
Expert
BASIC
Expert
BASIC
Expert
BUDGETING
Expert
BUDGETING
Expert
ENTRENAMIENTO
Expert
ENTRENAMIENTO
Expert
MATERIALS MANAGEMENT
Expert
MATERIALS MANAGEMENT
Expert
MICROSOFT EDITOR
Beginner
MICROSOFT EDITOR
Beginner
MICROSOFT OUTLOOK
Beginner
MICROSOFT OUTLOOK
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
SAFETY
Expert
SAFETY
Expert
TYPING
Intermediate
TYPING
Intermediate
WORKSHOPS
Expert
WORKSHOPS
Expert
Training Plans
Expert
Training Plans
Expert
People Management
Expert
People Management
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Communicator
Expert
Communicator
Expert
Organised
Expert
Organised
Expert