Maria Victoria Acol-Acol

Responding to incoming email and phone enquiries
Making accurate, rapid cost calculations and providing customers with quotations
Answers customer inquiries via telephone or email daily regarding a variety of customer concerns pertaining to our services, product - availability, prices and promotions and other telephone type inquiries.
Prepares order sheet, artwork request and production sheet for respective client. Ensure that design/artwork receives for sample making will be given to the client on time.
Follow up approved samples/LPO for production queuing.
Preparing SO for plain T-shirt and with branding as per clients order/Transfer the Job order sheet to respective branding dept. (Sublimation/Screen Printing/Embroidery)/Monitor to make sure that production will be on a set/given period of time to ensure delivery on time to the client.
Send e-mail to the accounts for DO & Inv. Preparation/Update the job List to ensure proper delivery of the finished/done orders.
Ensure all the documents / materials for dispatch will be within the cut off time.
Informed/update the sales team re: status of the items to be dispatched .
Attending incoming calls from the client and get details message to be forwarded to persons involve.
Maintains & Update Customer data information from time to time.
Attend/Perform other administrative duties if needed.

Ensures all shipments are properly booked and monitor the transfer of cargo from warehouse to pier.
Maintain copy of clients and tariff rates.
Entertain clients inquiries such as port service/call, sailing schedule and transit time.
Prepare quotation to be faxed to the clients.
Collate final proforma for Bill of Lading preparation.
Perform other duties as required by management

Preparing Media Plans, Release Orders, Invoices, Receipts.
Assists clients on their product or service requirement
Answers customer inquiries via telephone or email daily regarding a variety of customer concerns pertaining to our services, product - availability, prices and promotions and other telephone-operator type inquiries.
Prepare monthly Statement of Account to be submitted to our accounts Dept.
Advice Clients on Newspaper special features that they might be interested to place an ads.
Maintains & Updates Customer data information from time to time.
Attend to other administrative works.

Works in a sales team, wherein follow-ups are being done for any client’s requirement - coordinates with them accordingly
Assists clients on their product or service requirement and prepare quotation as needed
Prepare order sheet, artwork request and production sheet for respective clients.
Maintains & Updates Customer data information from time to time.
Process orders received thru telephone, fax, e-mail or website accurately and on a timely manner.
Coordinate with the Production Department client’s final orders/requirements and monitor that items will be able to finish and deliver on time.
Answers customer inquiries via telephone or email daily regarding a variety of customer concerns pertaining to our services, product - availability, prices and promotions and other telephone-operator type inquiries.

Answer questions and recommends corrective services to address customer complaints.
Record the sales by tele agents.
Collate/prepare daily sales report to be submitted to database department.
Tracking performance records, conducting informal and formal performance reviews in a timely manner.
Maintain harmony among workers and resolve grievances, as well as handle employee/personnel issues that arise shifts.
Monitor productivity of tele agents and generates reports.
Assist in taking and dispatching calls during high traffic periods.
Perform other duties that maybe assign

Ensures all shipments are properly booked with assigned Shipping Lines
Monitor and maintain an updated sailing schedule
Establish and maintain good relation with Shipping Lines representative as well as the buying agents
Attend to all the billing and collection of all the accounts and counter check billing receive from various shipping lines, warehouse and trucking to be forwarded to accounting dept. for check preparation.
Coordinate with our overseas counterpart all booking receive and transmit all documents receive (from various shippers) after loading of cargo
Reports any market update from time to time
Performs other duties as required by management

Accept daily booking and prepare reports to be distributed to person concern
Ensure that all shipments are properly booked
Update/maintain a master list of all Service Contract copy and Tariff rates
Entertain clients inquiries such as : Port service, Sailing sked/frequency, commodity rates, transit time, vessel closing time, containers/chassis availability free time(loaded and empty) and prepare quotation as per shippers request.
Help and support the Marketing sales force
Coordinate with Operation people concerning the following: re-sealing of loaded container, chassis pull out problem, special container, early delivery of loaded container and request for container reposition
Collate final proforma for Bill of Lading preparation.
Alert Docs. People for any correction on the B/L and telex release advise
Performs other duties as request by management