Customer Service / Administration
IML GROUP
Total years of experience :14 years, 1 Months
• Stocks management, inventory, cashiering, receiving delivery, RTV
• Document controller
• Assist email enquiries and phone
• Maintain and organised products in back office and warehouse.
• Handle and solved after sales concerns and issues about the products
• Provided solutions by communicating the benefits of the products through product demonstration while discovering customer needs
• Reviewed entire inventory lists on a daily basis to keep track of inventory flow which assisted in better planning for sales
• Calculated sales forecasts to ensure stocks availability during the week
• Identified resource requirements & assigned responsibilities to the sales team while ensuring effective coordination amongst all
• Assuring to achieve monthly target given and should have increased of numbers comparison year over year.
• Collecting competitors data for sales plans and comparison
• Insuring that products displayed and merchandising are following standard
• Trained my team and other brand colleague about product functions and benefits most especially for the new product release
• Handle the task of dealing with customer queries
• Provide exceptional customer service
• Assist with purchase order issuance and vendor coordination
• Research, compile, assimilate, and prepare sensitive documents
• Evaluate reports and documents prepared by subordinates
• Act as liaison between the manager, subordinates or others, by transmitting directives, instructions and assignments and following up on the status of assignments.
• Generate appointment for sales team from project database via telephone and email.
• Maintain and ensure accurate and complete information is recorded
• Handle the preparation of quotations, invoices and data entry
• Performs receptionist services duties such as greetings visitors, answering phones, and responding to queries