crosstrade Analyst
CMA CGM
Total years of experience :12 years, 1 Months
● Providing full customer service and building a strong relationship with customers to guarantee customer loyalty
● Coordinating with CMA agent / shipper / local client to ensure a smooth arrival of the shipment at destination
● Dealing with shipments on both FOB and EXWORKS basis.
● Seek and continuously develop knowledge and information about competitor activity, pricing & tactics and
communicate this to the manager and relevant counterpart in Head Office
● Maintain and develop existing and new customers relationships through appropriate propositions and sales methods
● Identify and resolve customer concerns in a timely manner
● Coordinate with pricers on target rates to gain businesses
● Ensure the system is updated with correct information / rate details and validity to issue invoices upon shipment
departure from port of loading (POL)
● Full follow up on the shipment from time of departure to it’s arrival at final destination
Handling FCL / LCL shipments
● Handling Import, Export, Cross and air freight shipments
● Handling clearance shipments at Beirut port (import & export)
● Dealing with local Custom Duties and the full clearance process of goods.
● Coordinating with several shipping lines and agents while comparing the prices in order to provide the client with
the best quotation
● Client retention and expansion of his traffic to include new products / incoterms
● Handling a high number of shipments related to several big accounts
Verifying all the documents needed (Packing List, Commercial invoice, B/L, EUR 1, Debit Note...) with all parties
involved
● Conducting daily / monthly reports covering all the workflow
● Ensure that goods are shipped and delivered in a timely manner and properly collected by client based on the
Incoterm agreed upon.
● Conducting the full follow up on the shipment and issuing the invoice for client
● Conduct a cost analysis of several transportation companies in order to select one that is cost-efficient and able to
handle the shipment loads.
● Communicating and building relationships with suppliers for a smooth shipment of the cargo
● Handling the import and air freight departments
● Coordinating with several shipping lines and agents while comparing the prices in order to provide the client with the best quotation
● Handling a high number of shipments related to several big accounts
● Verifying all the documents needed (Packing List, Commercial invoice, B/L, EUR 1, Debit Note...)
● Dealing with local Custom Duties and clearance of goods.
● Managing inventory and maintain communications with carriers, suppliers, Customers, warehouses, Shipping agencies, custom brokers and others involved in the shipping and delivery of merchandise.
● Ensure that goods are shipped and delivered in a timely manner and properly collected by client based on the Incoterm agreed upon.
● Conduct a cost analysis of several transportation companies in order to select one that is cost-efficient and able to handle the shipment loads.
● Communicating and building relationships with suppliers for a smooth shipment of the cargo
Promoted from Operation Assistant to Operation Manager in February 2016 where my duties mainly consisted of:
● Plan, design, develop, and launch efficient business, and operations systems in support of core organizational functions and business processes.
● Follow up with local and international suppliers regarding pricing, logistics and deliveries.
● Supervising the inventory and daily stock level, planning and analyzing supply and demand, insuring safe inventory level and planning and timing of future orders.
● Organizing meetings among staff members and with customers. Follow up on minutes of meetings to insure the due dates are met.
The below duties were added upon promotion to Operation Manager:
● Gathering and analyzing data in support of business cases, proposed projects, and systems requirements.
● Communication and problem-solving skills especially during high season.
● Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
● Provide guidance, training and organized outsourced workshops to junior staff members.
● Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
● Create systems models, specifications, diagrams, and charts to provide an accurate evaluation of customer’s history in order to take effective decisions of the treatment continuity.
● Verifying all the documents needed (invoice, B/L, bank accounts and checks...)
● Supervise the shipping and delivery of materials, warehouse personnel and operation.
● Managing the loading of trucks, setting up delivery routes and unloading of material and tracking the progress of shipments.
● Managing inventory and maintain communications with carriers, suppliers, Customers, warehouses, Shipping agencies, custom brokers and others involved in the shipping and delivery of merchandise.
● Ensure that goods are shipped and delivered in a timely manner and that inventory levels are sufficiently maintained.
● Conduct a cost analysis of several transportation companies in order to select one that is cost-efficient and able to handle the shipment loads.
● Build Relationships with Vendors.
● Study client or customer needs and manage inventory based on these needs. Responsible for re-ordering product as needed to maintain sufficient inventory levels.
● Food and beverage service; attained a keen knowledge of food and wine.
● Advanced client communication skills and ability to multi-task and time management.
● Conducted end of day food and beverage inventory related to stock control.