Customer Service
Majid Al Futtaim
مجموع سنوات الخبرة :13 years, 1 أشهر
• Facilitates activities to visitors in different exhibitions, deliver and ensure an outstanding customer experience;
• Provides customer assistance and answers all queries in a professional manner;
• Cross - selling and up selling. To boost the sales of Company's different ventures;
• Ensures the opening and closing checklists of the exhibitions are legibly completed, issues reported;
• Performs additional tasks
CUSTOMER SERVICE REPRESENTATIVE
EMAAR RETAIL GROUP, LLC
P.O. Box 191741 Dubai, United Arab Emirates
May 8, 2011 - March 5, 2017
Administrative:
• Recording and filing of documents
• Managing employee records and assist on other oracle related request
• Assist and update Coordinators and 125 staff on al HR related matters and requests. Coordinate with the department;
• Prepare consolidated report for part-time staff;
• Updating staff attendance record on daily basis;
• Supports coordinators on day-to-day requirement of the operations
• Coordinate with the IT department on all related concerns for the Establishments and staff Kidbox account
• Prepare all the checklists required;
• Managing diaries and making appointments;
• Preparing and distributing papers and documents for operational purposes;
• Taking minutes of the meeting;
• Drafting letters and other documents;
• Prepare training nominations for staff and update training tracker on regular basis;
• Maintaining filing systems;
• Manage computer files and records for smooth and easy access;
• Answering the phone and answering queries relating to HR;
• Using various computer packages - Word, Excel, PowerPoint
Operations:
• Facilitate activities to visitors in different establishments, deliver and ensure an outstanding customer experience;
• Provides customer assistance and answers all queries in a professional manner;
• Responsible for the supervision of various areas and educating the visitors by performing a certain activity based on a given place of duty;
• Cross - selling and up selling. To boost the sales of Company's different ventures;
• Ensures the opening and closing checklists of the establishment are legibly completed, any revisions implemented, variances reported;
• Preparing and updating reports. Organizing and managing records such as listings of consumables, establishment
Bachelor of Science in Business Adminidstration major in Management Accounting