Marry Joy Doble, Customer Service Representative

Marry Joy Doble

Customer Service Representative

AL KHARAFI

Location
Kuwait - Hawali
Education
Bachelor's degree, Information Technology
Experience
5 years, 9 Months

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Work Experience

Total years of experience :5 years, 9 Months

Customer Service Representative at AL KHARAFI
  • Kuwait - Al Kuwait
  • October 2015 to October 2017

Al Kharafi Global holds different types of industry here in kuwait and to name one there handling food products. And as part of al kharafi global customer service team one of our key responsiblities is to provide customer satisfaction. We are focused on inbound and outbound calls for handling delivery services such as follows ( receiving orders, follow ups, solving customer's complain, coordinating with the restaurants and drivers and give proper updates to the customers). In addition we are also responsible in handling back office jobs for order monitoring ( Carriage, Talabat and Zitaat).

Customer Service Representative at Expert Global Solutions
  • Philippines
  • February 2014 to September 2015

Expert Global Solutions is the one of an outsource BPO industry in the Philippines which is mainly based in Las Vegas Nevada and we are specifically focused in financial accounts in different credit card issues. One of our major role is to addressed clients needs in a friendly manner and we are generally providing accounts information with the clients privacy and security, handling accounts activation, closure, billings, disputes and fraud.

Checker at GTY Trading
  • February 2012 to January 2014

GTY Trading is a consignment company in the Philippines which gives opportunity with the possible dealers to borrow and sell there products for those who meet the requirements. As a checker we serve as a front liner of the store as we are responsible welcoming our dealers and assist them to check the return unsold products and the number of products sold and received payments before they can enter the stocks premises for new consignments. We are also responsible in making our daily consignment and payment reports and conduct weekly inventory for stocks monitoring.

Education

Bachelor's degree, Information Technology
  • at Northern Negros State College of Science and Technology
  • March 2011

Specialties & Skills

Good communication and interpersonal skills
Computer Software knowledge
Customer Focused approach and friendly

Languages

English
Intermediate