Professor - Business Administration
National College of Business and Arts
Total years of experience :18 years, 2 Months
• Plan the lesson methodically as close as possible to the prescribed course outline.
• Evaluating the student’s performance based on established policies and grading system.
• Assessing learning difficulties of the students and extending necessary assistance for proper guidance and improvement.
• Encoding and submitting on time all records and documents.
· Maintain and monitor accurate student records per period.
· Support activities of the school to create fun and learning experience for the students.
· Provide students with a course outline or syllabus assigned for each course.
· Handles Speech and English communication skills classes.
· Certified TESDA assessor/trainer for IT BPO Finishing Course for Call Center Agents.
· Interviewing
· Administering/Interpreting Pre-employment examinations
· Background checking
· Sourcing
Team Manager May2008 - April 2011
• Leads and drives the team for continuous improvement towards set goals.
• Manage metrics and monitors team performance.
• Conducts weekly team meetings
• Training for product updates and call process enhancements.
• Feedback agent performance on a regular basis.
• Prepares reporting requirements to immediate supervisor and clients.
Travel Specialist Aug2007- May2008
• Provides first line voice customer service for associated travel by following standard scripts and procedures.
• Answers incoming calls Greet and converse with customers in a courteous, friendly and professional manner.
• Accountable for timely and accurate response to clients travel issues and concerns.
• Ensures quality and accuracy in all phone and ticket transactions.
• Ensures that all communication with customer is within the guidelines set by the account during training
• Conducts and evaluates sales training programs
• Support branch in sales, recruitment and dealer activity objectives
• Assist branch sales manager in branch merchandising, promotion of new products and sales activities
• Submit timely, complete and accurate reports
• Customer service for networking website
• Modifying customer's account according to their concerns, issue necessary refunds
• Inbound and Outbound collections agent for telecommunications.
• Collect delinquent accounts and set up payment arrangements to make status current
• Ensure that all conversations with consumers are accurately documented in the system
• Gather all contact numbers of company and schools within the vicinity
• Conceptualizing marketing strategy for the training program
• In charge of preparing forms needed for application of clients
• Scheduling of demos from schools and companies
• Rendering Customer Service to our clients, handles Inbound and Outbound Calls
• Assigned to Public Access Department - Customer Service Support Group
• Update database of Smart Talk subscribers
• Daily survey of services with their satellite phones
Student Council Officer 1999-2000
