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Maximo Hucklesby, Vice President

Maximo Hucklesby

Vice President·Noon.com

United Arab Emirates

Bachelor's degree, Leadership and Management

Work experience

Total years of experience: 22 years, 9 months

Vice President

February 2020 - Present

Noon.com

Dubai, United Arab Emirates

February 2020 - Present

Functional and budgetary responsibility for noon’s 8 KSA fulfilment centres (FCs) with 4400 staff, 105 managers, 330k m2 space, a yearly budget of $70.5M and a peak inventory of 22M units.
Achievements:
• Provided strategic advice on the financial and sla viability, and then led the launching of 5 FCs including two grocery sites, closure of 3 other sites, and management of 7x 3PL partners.
• Created centralised functional metric decks/dashboards to enable daily and weekly performance analysis (IB/OB/returns/inventory/L&D/audit/productivity/manpower planning).
• Implemented multi-site department-specific meeting cadence to standardise technical understanding and practices, and better roll-out process improvement and benchmarking.
• Improved inventory accuracy to 99.7% through targeted consolidation activity, an associate training programme and creation of a rapid associate feedback system.
• Strengthened seller experience and reduced inbound problematic injection from 15% to 0.04% by implementing a cross-functional ticketing system with the retail and supply chain stakeholders.
• Developed a weekly building-level fixed and variable cost per unit model.
• Implemented a process-level hourly productivity tracking and feedback system, enabling the creation of a Labour Planning system aligned to the S&OP.
• Worked closely with Product teams to improve process flows in the in the WMS.
• Designed and implemented a regional Occupational Health and Safety audit regime, and a manager performance management and calibration system.
Company industry:
Internet & E-commerce
Job role:
Management

Senior Operations Manager

April 2017 - May 2018

Amazon.com

United Arab Emirates

April 2017 - May 2018

Sole responsibility for outbound operations in a 55k m2
fulfilment centre, 45 managers and
1500 indirect reports, and peak volumes reaching 3.0M units per week.
Achievements:
* Enabled year-on-year productivity improvement of 5% through continuous improvement projects
and failure mode and effects analysis e.g. pick path and conveyance pinch-point analysis.
* Delivered a peak perfect order rate of 98.98%, the best FC in the UK, by implementing robust
and regular departmental benchmark audits, and a culture of operational excellence.
* Boosted the manager engagement index score to >4.8, in the top 10% worldwide, by leading by
example and implementing a manager specific engagement and communication strategy.
* Enhanced customer concessions by 30% by identifying and fixing long-term mechanical
sortation faults in the outbound dock.
Company industry:
Internet & E-commerce
Job role:
Management

Senior Operations Manager

January 2016 - March 2017

Amazon.com

United Arab Emirates

January 2016 - March 2017

Sole responsibility for inbound (IB) operations in a 75k m2 ‘shoes and apparel’ fulfilment
centre, 45 managers and 1100 indirect reports, and peak volumes reaching 2.8M units per week.
Achievements:
* Elevated productivity by 6.5% year on year through a mini-Kaizen improvement programme,
and analysis and optimisation of the IB delivery transportation/labour attendance profile.
* Maximising seller and customer selection experience by increasing the Arrival-to-Receive time-
percentile 90 rate to 92% through a £200k cross-departmental lean six-sigma project.
Maximo Hucklesby | Logistics Operations Director | maximohucklesby@gmail.com | +971 (0)52 2794 227 | Page 2
* Achieved an employee engagement score of 4.2, the best department in the FC, through
focussed incentives and an Engage, Enable, Empower strategy.
Company industry:
Internet & E-commerce
Job role:
Management

Operations Manager

December 2014 - December 2015

Amazon.com

United Arab Emirates

December 2014 - December 2015

Inbound and Customer Returns shift operations manager with a 12-manager team and 450 indirect
reports. Delivered record breaking shift volume (253k), doubled the capacity of the customer
returns department (25-50 benches) and improved c-ret re-sellable yield by 2%.
Company industry:
Internet & E-commerce
Job role:
Management

Technical Consultant

June 2011 - November 2014

BAE Systems

Saudi Arabia

June 2011 - November 2014

Led a 5-person team in the design of an $20M ammunition processing facility, writing of all
technical, safety, security and management documentation, and training and mentoring of 15
Saudi Naval personnel in ammunition engineering and site management.
Company industry:
Aerospace
Job role:
Information Technology

Development Manager

February 2010 - May 2011

UK & Malawi

February 2010 - May 2011

Analysis, redesign and restructure of 14 logistics organisations (6000 personnel), and the
creation and delivery of ammunition and explosives training courses to the Malawi military.
Job role:
Management

Commissioned Officer

January 2002 - May 2011

British Army | Worldwide

January 2002 - May 2011

Job role:
Administration

Instructor

February 2009 - January 2010

Royal Military Academy Sandhurst

London, United Kingdom

February 2009 - January 2010

Mentoring and teaching 30 cadet officers-in-training, in leadership, military tactics and
operations management.
Company industry:
Military & Defense
Job role:
Teaching and Academics

Senior Operations Manager

January 2007 - January 2009

January 2007 - January 2009

Managed 230 personnel across 13 remote locations delivering supply, distribution,
consignment visibility services for all commodities and supplies for 9500 British troops.
Job role:
Management

Supply Chain Manager

June 2006 - December 2006

June 2006 - December 2006

Demand forecasting, inventory placement and explosive safety of all ammunition (3M units,
250 sku, 8 locations) supplied to British troops in Afghanistan
* Student | Ammunition Technical Officers’ Course
Job role:
Purchasing and Procurement

January 2005 - May 2006

January 2005 - May 2006

Completed elite-status professional engineering course involving the academic study, and
practical application and disposal of ammunition and explosives.

operations manager

January 2003 - December 2004

United Arab Emirates

January 2003 - December 2004

Managed a fleet of 45 fuel tankers and 60 personnel supplying gasoline to 9500 British
Job role:
Management

Education

Defence Academy of the UK

June 2008

June 2008

Bachelor's degree, Leadership and Management

United Kingdom

GPA (percentage): 80%

GPA (percentage): 80%

Leadership and Management

Skills

INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MENTORING
Expert
MENTORING
Expert
DELIVERY
Expert
DELIVERY
Expert
LOGISTICS
Expert
LOGISTICS
Expert
PERSONNEL
Expert
PERSONNEL
Expert
SAFETY
Expert
SAFETY
Expert
BUDGETING
Expert
BUDGETING
Expert
CADENCE
Expert
CADENCE
Expert
COM
Expert
COM
Expert
CONTINUOUS IMPROVEMENT
Expert
CONTINUOUS IMPROVEMENT
Expert

Training and Certifications

Certifications
Prince2 Registered Practitioner
Oct 2012
ISO 9001 Quality Management Systems Lead Auditor
Jun 2012
OHSAS 18001 Occupational Health and Safety Management Systems Lead Auditor
Nov 2012
ISO 14001 Environmental Management Systems Lead Auditor
Nov 2012