Customer Service Agent
etisal
Total years of experience :0 years, 8 Months
‐ Dealt directly with customers either by telephone or electronically.
‐ Responded promptly to customer inquiries.
‐ Used the most appropriate way to communicate with different behavior types.
‐ Handled and resolved customer complaints.
‐ Obtained and evaluated all relevant information to handle inquiries.
‐ Provided pricing and delivery information.
‐ Performed customer verifications.
‐ Processed orders, forms, applications and requests.
‐ Organized workflow to meet customer timeframes.
‐ Directed requests and unresolved issues to the designated resource.
‐ Managed customer’s accounts.
‐ Kept records of customer interactions and transactions.
‐ Recorded details of inquiries, comments and complaints.
‐ Recorded details of actions taken.
‐ Prepared and distributed customer activity reports.
‐ Maintained customer databases.
‐ Communicated and coordinated tasks with internal departments.
‐ Followed up customer interactions.
‐ Provided feedback on the efficiency of the customer service process.
‐ Completed call logs.
‐ Produced call reports.
Makes telephone calls and in-person visits and presentations to existing and
prospective customers.
- Prepared product and service reports by collecting and analyzing customer
information.
- Opened customer accounts and recorded account information.
- Maintained customer records by updating account information.
- Resolved product and service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution.
faculty of arts, mass communication department with grade of very good..