Senior Patient Relations Representative
University Hospital Sharjah
Total years of experience :16 years, 3 Months
Handled employee training and development.
Conducted interviews to prospective employees.
Built relationships with prospective customers.
Analysed market research and implemented promotional campaigns
Arranged staff and customer schedules.
Conducted customer surveys and feedback channels.
Presented and maintained a reflection of the highest level of standards in customer care
Maintained management reports.
Prepared staff time-sheets, annual leave approvals and tickets.
Issued memos and handled medical records filing.
Conducting presentations and product demos to existing and new clients.
Regular meetings with doctors and hospital executives.
Preparing product documentation and presentations.
Following up with doctors and potential clients.
Conducting market researches to identify possible business opportunities.
Preparing quarterly sales and financial reports.
Increasing and exceeding sales targets.
Handling customer service by acting proactively to customer needs and complaints.
Handling and supervising the delivery Items to the hospitals and clinics
Conducting presentations and product demos to existing and new clients.
Regular meetings with doctors and hospital executives.
Preparing product documentation and presentations.
Following up with doctors and potential clients.
Conducting market researches to identify possible business opportunities.
Preparing quarterly sales and financial reports.
Increasing and exceeding sales targets.
Handling customer service by acting proactively to customer needs and complaints.
Handling and supervising the delivery Items to the hospitals and clinics
Handled employee training and development.
Conducted interviews to prospective employees.
Built relationships with prospective customers.
Analysed market research and implemented promotional campaigns
Arranged staff and customer schedules.
Conducted customer surveys and feedback channels.
Presented and maintained a reflection of the highest level of standards in customer care
Maintained management reports.
Prepared staff timesheets, annual leave approvals and tickets.
Issued memos and handled medical records filing.
Responsible of call centre management, handling all incoming and outgoing calls.
Prepared and filed patient's lists.
Arranged appointments and managed confirmations, postponement, and cancellation.
Managed petty cash and general day-to-day business expenditures.
Conducted interviews both in person and over the phone.
Liaised with a number of departments, operators, porters and drivers.
Managed existing and new client accounts.
Coordinated outsourcing of particular administrative operations as required for particular contracts.
Arranged meetings, diary management, travel, accommodation, car hires and Stationary.