Hotel General Manager
Majestic Arjaan by Rotana
Total years of experience :23 years, 9 Months
Overlooks overall hotel
Overlooks the hotel operations
Pre-opening team and responsible to set up the Front Office department
In charge of preparing the setup of the Front Office department; hiring, preparing SOPs, conducting competition checks, purchasing of FO related items
Worked on the Pricing and Selling strategies for the first year
Prepared the Rooms Pricing Structure
Prepared the Rooms Budget
Conducted Sales calls to get hands on feeling of the market and Market intelligence
Responsible to lease out the shops in the hotel; total of 10 shops leased to Luxury brands
Looked after the preparation of the Recreational facilities; preparing the SOPs, purchasing of all the equipment and machinery
Worked with the Executive Housekeeper on the selection of Guest Room’s items
Front Office Manager
Al Manshar Rotana
Kuwait
February 2011 - Present
Accomplishments
* Implemented a fast and effective communication system using Myrotana (Chain Intranet) which is now being implemented in all Rotana hotels
* Generated the highest incremental room revenue since the hotel opening
* Generated the highest percentage of arrivals upsold among all Rotana hotels
* Developed the Repeat Guest Program
Front Office Manager
Crowne Plaza Kuwait - IHG
Kuwait
February 2008 - January 2011
Accomplishments
* Developed the highly potential Front Office staff and promoted them to higher positions
* Hired the best talents for different positions such as Assistant Front Office Manager, Duty Managers, Chief Concierge
* Reduced the departmental monthly expenses by 12% (Saved 40, 000 USD in 2009 in a 6 months period)
* Restructured the Front Office organization by merging the Receptionists with the Guest Relations teams
* Developed a strategy to promote the hotel as a Leisure destination
* Followed a strategic approach to manage cost in the Front Office during recession
Assistant Front Office Manager
Crowne Plaza Kuwait - IHG
Kuwait
April 2007 - January 2008
Accomplishments
* Promoted to the Front Office Manager position
* Launched the Speed & Efficiency of Check in and Check out
* Improved the results of different aspects of the GSTS
* Guided the Front Office team to exceed the targets for the Priority Club Enrollments (Loyalty Program)
Passenger Services Director
Abou Merhi Cruises
Beirut - Lebanon
December 2004 - August 2006
Accomplishments
* Was involved in the renovation of the cruise ship and was part of the group taking investment decisions related to the cruise ship
* Established a proper system for the embarkation and disembarkation of passengers
* Created different leisure activities on board the cruise
* Developed packages with travel agencies and tour operators to promote the cruise
Assistant Front Office Manager
Al Bustan Palace Hotel - IHG
Muscat - Oman
October 2003 - October 2004
Accomplishments
* Created and looked after the 'Guest Preference Program'
* Received a personalized letter of appreciation from the Mayor of Paris, Mr. Bertrand Delanoe
Duty Manager
Al Bustan Palace Hotel - IHG
Muscat - Oman
October 2001 - September 2003
Accomplishments
* Promoted to the Assistant Front Office Manager position
* Nominated Leader of Al Bustan for the 1st Quarter of 2003
Front Desk Shift Leader
Abu Dhabi InterContinental Hotel - IHG
Abu Dhabi - UAE
January 2000 - September 2001
Accomplishments
* Contributed to the success of the A.G.C.C. Summit in December 2001
* Employee of the Month (March 2001)
* Selected with other InterContinental General Managers and Department Heads to go to Qatar to assist in The 9th Islamic Summit Conference preparations and supervision
* Involved in organizing the EMEA General Managers meeting at the Abu Dhabi InterContinental Hotel
MBA
* Diploma in Hotel Management; Silver Medal - Merit * Associate of Science Degree in Food and Beverage Operation * HITA certificate in Information Technology for Hospitality Industry
Education January 1996 - May 1999 Swiss Hotel Association, Hotel Management School "Les Roches" - Switzerland * Bachelor of Science in International Hospitality Management accredited by the New England Association of Schools and Colleges Inc. USA (NEASC) ; 2nd Class Upper - Magna Cum Laude
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