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Medea Mar Capillas, Guest Experience Expert

Medea Mar Capillas

Guest Experience Expert ·Fourpoints by Sheraton Hotel

Kuwait

High school or equivalent, Computer Secretarial

Work experience

Total years of experience: 14 years, 10 months

Guest Experience Expert

January 2025 - Present

Fourpoints by Sheraton Hotel

Al Kuwait, Kuwait

January 2025 - Present

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Casino Dealer

January 2019 - January 2026

Okada Manil

Philippines

January 2019 - January 2026

cards to house hands, and compare these with players' hands to determine winners for games such as baccarat, poker or blackjack.
•Check and ensure that all patrons have placed bets before play begins.
•Operating the money wheel, sicbo, and roulette wheel.
•Exchange paper currency for playing chips or coin money.
•Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
•Start and control games and gaming equipment, and announce winning numbers or colors

Company industry:
Entertainment
Job role:
Customer Service and Call Center

Customer Service Representative

July 2018 - January 2019

TATA Consultancy Services

United Arab Emirates

July 2018 - January 2019

customer accounts by recording account information.
•Maintains customer records by updating account information.
•Maintains financial accounts by processing customer adjustments.


TaskUs (BPO)
8th Floor, Two West Aeropark, Global Gateway Logistic Clark, Angeles City
Email and Chat Support Representative - Teammate (February 23, 2017 - July 6, 2018)

•Receive chat and emails from customers and assist them with their inquiries or concerns.
•Ensure quality service is provided to customers on behalf of the company management and gain good feedback.
•Perform other related tasks assigned

Company industry:
IT Services
Job role:
Customer Service and Call Center

Visual Merchandising Supervisor

October 2014 - October 2016

Fawaz Alhokair Group

Saudi Arabia

October 2014 - October 2016

eye-catching product displays, store layouts and design to attract customers and encourage them to buy.
•Creating special displays to promote a specific product or offer, making best use of a store's space and layout, dressing dummies and arranging screens, fabric and posters, making sure that prices and other required details can be seen and taking down old displays.
•Making sure that displays are changed to promote new product launches and reflect festive or seasonal themes, such as Christmas, spring or summer.

Company industry:
Retail & Wholesale
Job role:
Design, Creative, and Arts

Customer Service Representative

September 2013 - August 2014

Sutherland Global Services Philippines

Philippines

September 2013 - August 2014

items via online interface (in Customer’s behalf).
•Assists customers with returns over the phone.
•Answers telephone inquiries regarding order status.
•Checks item availability in the store using company’s tool if it’s not available online.
•Helps customers in updating their account information and resolves emails.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

January 2011 - September 2013

iQor Philippines, Inc

Philippines

January 2011 - September 2013

telephone calls from customers regarding American mobile phone service.
•Collects customer’s payment, helps customer in locating store and checks coverage area.
•Helps customers in updating their account information.
•Inbound and Outbound process

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Quality Analyst

November 2009 - November 2010

Nanox Philippines, Inc

Philippines

November 2009 - November 2010

in checking and inspecting the quality of manufactured LCD/thin film transistor/micro optic/fiber optic special lenses.

Company industry:
Industrial Production
Job role:
Quality Control

Education

Magugpo Institute of Technology

April 2009

April 2009

High school or equivalent, Computer Secretarial

courses: Lagunzad Bldg corner Osmena and Mabini Streets.Tagum City Davao del Norte, Philippines Diploma in

Magugpo Institute of Technology

April 2009

April 2009

Diploma, Computer Secretarial

Philippines

Davao Oriental Academy

March 2007

March 2007

High school or equivalent, Computer Secretarial

Philippines

Iba,

Skills

Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
QUALITY
Expert
QUALITY
Expert
LAYOUT DESIGN
Expert
LAYOUT DESIGN
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT MONEY
Expert
MICROSOFT MONEY
Expert
POSTERS
Expert
POSTERS
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
DEPARTMENT FOR CONSTITUTIONAL AFFAIRS
Intermediate
DEPARTMENT FOR CONSTITUTIONAL AFFAIRS
Intermediate
FILM PRODUCTION
Intermediate
FILM PRODUCTION
Intermediate
EMAIL
Beginner
EMAIL
Beginner
FINANCIAL
Beginner
FINANCIAL
Beginner

Languages

Arabic

Expert