Total Years of Experience: 11 Years, 3 Months
December 2017
To April 2020
Deputy Sales Manager
at VFS GLOBAL INTERNATIONAL
Location :
United Arab Emirates - Dubai
(A visa outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments with 3402 application centers and operations in 144 countries across 5 continents.
• Budgeting. Defined Annual, Quarterly and monthly targets to the junior teams that matched and delivered set company Objectives.
• Team Galvanization. Managed, motivated and developed the sales support team of 25 members for better customer satisfaction.
• Training and Development. Monitored, and proposed in-house and external trainings, organized workshops that up-scaled sales Team members with 95% aptitude in product knowledge.
• Compliance. Set well defined processes and ensured quality compliance to defined standards viz. ISO 9001, 27001, 14001, with established guidelines.
• Visa issuance. Issued over 4000 new visas (Visit) for the general public and members of government. Renewed/- Extended over 1500 Visas. Eliminated process lags with quick processing of Visas applications.
• Account Reconciliation: Reconciled Multi-million account with partners that curbed figure mismatch to less than 5%, hence, hasting payments.
• Productivity. Streamlined departmental operations, bringing on board a team that was expert in handling operational issues thus up-scaling performance and Raising productivity to + 10%.
• Bookings/scheduling. Scheduled 100% flights, airport pickups and hotel reservations for expatriates, new recruits and terminated employees to and from the UAE.
• Conflict Resolution. Addressed and resolved employee queries, registered and advised management.
• Achievement. Promoted from a Sales supervisor to Deputy Sales Manager from April 2018 due to my advance skills in handling sales related issues.
• Budgeting. Defined Annual, Quarterly and monthly targets to the junior teams that matched and delivered set company Objectives.
• Team Galvanization. Managed, motivated and developed the sales support team of 25 members for better customer satisfaction.
• Training and Development. Monitored, and proposed in-house and external trainings, organized workshops that up-scaled sales Team members with 95% aptitude in product knowledge.
• Compliance. Set well defined processes and ensured quality compliance to defined standards viz. ISO 9001, 27001, 14001, with established guidelines.
• Visa issuance. Issued over 4000 new visas (Visit) for the general public and members of government. Renewed/- Extended over 1500 Visas. Eliminated process lags with quick processing of Visas applications.
• Account Reconciliation: Reconciled Multi-million account with partners that curbed figure mismatch to less than 5%, hence, hasting payments.
• Productivity. Streamlined departmental operations, bringing on board a team that was expert in handling operational issues thus up-scaling performance and Raising productivity to + 10%.
• Bookings/scheduling. Scheduled 100% flights, airport pickups and hotel reservations for expatriates, new recruits and terminated employees to and from the UAE.
• Conflict Resolution. Addressed and resolved employee queries, registered and advised management.
• Achievement. Promoted from a Sales supervisor to Deputy Sales Manager from April 2018 due to my advance skills in handling sales related issues.
December 2015
To December 2017
Visa and Travel Advisor
at Onevasco
Location :
United Arab Emirates - Dubai
(An avant-garde travel service enterprise providing an extensive platform that brings together a wide array of products and services, with the purpose of making a traveler’s experience comfortable, safe, affordable and unique)
• Surveyed destination and travel prices, customs, weather conditions, reviews.
• Sold travel insurance, hotel booking, tickets, International driving permit, International student ID.
• Planed and organized travels, Researched, explored and studied different travel destination options.
• Advised suitable travel options that best reflected clients' needs.
• Negotiated Contracts and Collected payments on behalf of the company.
• Masterminded Visa application forms and document verification for visa applicants.
• Performed Meet and greet services, processed car rentals, international sim cards and other travel services.
• Surveyed destination and travel prices, customs, weather conditions, reviews.
• Sold travel insurance, hotel booking, tickets, International driving permit, International student ID.
• Planed and organized travels, Researched, explored and studied different travel destination options.
• Advised suitable travel options that best reflected clients' needs.
• Negotiated Contracts and Collected payments on behalf of the company.
• Masterminded Visa application forms and document verification for visa applicants.
• Performed Meet and greet services, processed car rentals, international sim cards and other travel services.
June 2013
To December 2015
Customer Care Executive
at VFS TASHEEL INTERNATIONAL
Location :
United Arab Emirates - Dubai
• Specialized in issuing travel insurance (AIG, Zurich and Royal Sun Alliance Insurance, AXA)
• Issued Air tickets, hotel booking and organized Sightseeing schedules.
• Retail sales (Travel products) Saudi visa & Dubai Visa Processing (DVPC)
• Updated latest trends and information with presentation of excellent service to clients.
• Providing training and development for new and existing employees.
• Created and maintained relationships with loyalty through good rapport ethics.
• Issued Air tickets, hotel booking and organized Sightseeing schedules.
• Retail sales (Travel products) Saudi visa & Dubai Visa Processing (DVPC)
• Updated latest trends and information with presentation of excellent service to clients.
• Providing training and development for new and existing employees.
• Created and maintained relationships with loyalty through good rapport ethics.
November 2006
To February 2011
Business Studies Teacher
at KUNUZ COLLEGE
Location :
Ethiopia
Share on Facebook
Share on Twitter
Share Via Email