mei yousry mohamed  Abdelqader, Customer Service Representative

mei yousry mohamed Abdelqader

Customer Service Representative

Emirates NBD

Location
United Arab Emirates
Education
Bachelor's degree, Bachelor’s Degree in
Experience
22 years, 2 Months

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Work Experience

Total years of experience :22 years, 2 Months

Customer Service Representative at Emirates NBD
  • United Arab Emirates
  • January 2006 to March 2018

Build strong customer relationships and deliver customer-
centric solutions
• Contribute to marketing promotional campaigns for the bank's
products
• Encourage customers to take advantage of opportunities to
achieve department KPIs
• Offering full support to fraud, identity theft affected customers
• Following company guideline to ensure company policy and
standards adheres

HR
  • January 2017 to January 2018

Preparing and amending where necessary

HR Administrator at Dredging International
  • Egypt
  • January 2015 to December 2016
Customer Service Representative at Al Fardan Exchange
  • United Arab Emirates
  • September 2009 to October 2011

Have sufficient knowledge about banking products and
services.
• Respond to all inquiries accordingly.
• Provide splendid customer services to customers in a friendly
and courteous manner.
• Generating end of day reports.
• Offer services to the customers for money exchange rates,
travel checks, etc

HR Administrator at Velocity Apparels Free Zone
  • Egypt
  • January 2005 to December 2007

The Vogue group of companies are fully integrated, one-stop-
shop design and garment manufacturing facilities, offering
design, production, and logistics.
• Handle administrative requests and queries from senior
managers.
• Fully involved with senior management to identify the size and
quality of the product.
• Provide general support to visitors.

Education

Bachelor's degree, Bachelor’s Degree in
  • at Sadat Academy for Management Sciences
  • June 2012

in

High school or equivalent, Business Administration
  • at Sadat Academy for Management Sciences
  • April 2010

Future Generation

Specialties & Skills

Project Server
Computer Skills
Business Information
Organization
Customer Service
MARKETING
ADMINISTRATION
BANKING
CUSTOMER SERVICE
EXECUTIVE MANAGEMENT
LOGISTICS
MICROSOFT EXCHANGE
MICROSOFT MONEY
QUALITY
CONTRACT MANAGEMENT

Languages

Arabic
Expert
English
Expert

Training and Certifications

Human resource professional certification (Certificate)
Date Attended:
August 2021
Valid Until:
December 2021

Hobbies

  • Charity work
    Leadership skills. Problem-solving. Organization & planning. Communication & interpersonal skills. Relationship building. Mentoring skills & training others. Teamwork. Time management.