Acting Head Intranet
Qatar Museums Authority
Total years of experience :20 years, 10 Months
Human Capital Department
Responsibilities:
- Manage the day-to-day operations of QM Portal/Intranet.
- Manage the internal communications team especially during FIFA Qatar World Cup 2022.
- Ensure effective cascading of the functional strategy into section business plans to ensure vertical alignment and horizontal integration with other interfacing sectional strategies.
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
- Collaborate with other teams, like marketing, strategy & research, CEO office to ensure brand consistency in-line with the section’s goals and priorities.
- Own the communication and engagement of the brand internally.
- Ensure organizational initiatives and projects are successfully communicated to employees and other stakeholders.
- Plan & edit content for a variety of internal communications mediums, such as a staff intranet, and regular email bulletin. They may also be required to work on the layout of content.
- Manage all staff communications.
- Support clients and keep them abreast of progress and answer their questions.
- Use social media to communicate with staff internally (Yammer).
- Ensure internal communications messages are consistent across all mediums and for different departments of the organization.
- Ensure internal communication messages are consistent with external communication messages.
- Respond to feedback from staff and adjust communications content accordingly.
- Carry out any other duties and responsibilities related to the role at the request of the direct manager.
Marketing & Communications/Digital Experience Department
Responsibilities:
- Oversees and supports the management of the organization’s digital platforms (public website including SEO, staff app, Intranet), Email Marketing including company newsletters and digital assets archiving.
- Manage the following QM Websites (https://www.qm.org.qa, https://www.mia.org.qa, https://www.firestation.org.qa, https://www.mathaf.org.qa, http://encyclopedia.mathaf.org.qa, https://www.nmoq.org.qa, http://www.qsap.org.qa)
- Develop landing pages for the brand, exhibitions, programs and events.
- Ensure consistency in messaging, content and look and feel across the website and landing pages in line with the website maintained.
- Ensuring that all web and digital content meets with all legal requirements and is compliant to recognized web standards, including accessibility.
- Make sure content follows QM Branding Guidelines.
- Collaborate with all QM websites focal points.
- Provide insight for new website design concept and site map.
- Prepare Scope of Work for new a website.
- Analyze tender evaluation for new web site and submit to procurement tender committee.
- Reporting and Analytics
Information Technology Department
Responsibilities:
- Develops and implements solutions and SharePoint workflows as part of application solutions and custom SharePoint Web Parts and Dashboards.
- Develop/design technical specifications for content-rich, informative, inter active sites and debug applications in SharePoint 2010, C#, HTML, CSS, JavaScript, XML and SQL for company core products.
- Responsible for supporting the existing infrastructure as well as develop new technologies.
- Develop new web applications as identified by supervisor and management through packaged and customized applications.
- Implement company-wide and department-wide Intranet using SharePoint Technologies.
- Maintain and enhance existing Web applications and all internal systems.
- Perform complete testing of web applications unit and system, engaging users as necessary.
- Design and implement user-driven templates, databases and interfaces for ease of use.
- Develop database-driven Web interfaces for rapid, real-time information sharing.
- Develop external Web portals allowing users to input and retrieve accurate information.
Business Units Web Sites and Web Applications
Supervise, manage, implement and maintain web-based services including the IT Service Desk and Corporate Site.
Create design and technical specifications based on the business units requirements.
Technical Lead and QA all phases of design, creation, development, delivery and maintenance of web content and software.
Establish best practices for web site development and management including the definition and documentation of all policies and processes.
Implement tools and processes to support user content creation and posting.
Monitor website traffic and perform trending analysis that will support future changes, all while understanding web related security issues (bugs, holes, viruses, password protection, etc.) and mitigating any potential problem areas.
Participate in system, interaction and acceptance test and deployment of the system to end-users
Provide guidance, mentoring and support to junior member of web services team in resolving non-technical/technical issues.
Support and maintain all the web applications and other systems to end-users.
Web Servers Maintenance and Administration
Business Units Microsoft SharePoint Portal 2007/2010
Technical Lead in Installation, Administration and Maintenance.
Web Part Development using BDC.
Create custom workflows and InfoPath Forms
SharePoint Site and WSS Customization & Deployment