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Ma Dolly Amor Arendon, Guest Service Agent

Ma Dolly Amor Arendon

Guest Service Agent·Centro Al Manhal

United Arab Emirates

Bachelor's degree, Bachelor of Science in Tourism Management

Work experience

Total years of experience: 11 years, 2 months

Guest Service Agent

August 2018 - Present

Centro Al Manhal

Abu Dhabi, United Arab Emirates

August 2018 - Present

To provide courteous and professional service to guests who are checking into or out of the facility and to offer assistance to guests as needed during their stay.
• To provide courteous and professional service to guests who are checking into or out of the facility and to offer assistance to guests as needed during their stay.
• Excellent communication, guest service and time management skills
• Able to organize, plan ahead and manage workload

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest Service Agent

June 2015 - November 2017

Dubai International Hotel

Dubai, United Arab Emirates

June 2015 - November 2017

Act as a personal assistant to the guests during their hotel stay.
• Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
• Provides guests with information about attractions, facilities, services, and activities in or outside the property.
• To ensure that guest luggage records are accurately maintained and all special requests are met.
• Process and deliver messages for Guest.
• Deliver and safely storage Guest luggage.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Maintain a clean, healthy, and safety working area.
• Handles guest complaints and solve problem to the degree possible.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Ticketing Staff

October 2013 - February 2014

2GO Group, Inc.

Philippines

October 2013 - February 2014

I am the one who booked tickets for the passenger of the vessel, give them the best accommodation to them. Give them the most affordable price of the ticket. Collect the payments for their tickets.

Company industry:
Hospitality & Accomodation
Job role:
Sales

Boarding Staff

May 2013 - June 2013

2GO Group, Inc.

Philippines

May 2013 - June 2013

I am the one checking their valid I'd. Checking their documents upon boarding are authentic or not. Assisting them, supervise the minor passenger and endorse them to the front desk staff.

Company industry:
Hospitality & Accomodation
Job role:
Management

Steward Crew

May 2012 - May 2012

Ocean Link

Philippines

May 2012 - May 2012

I am the one selling the product in the canteen of the vessel. Clean the rooms, clean the comfort rooms. Serve the order of the passenger and clean the table they used.

Company industry:
Shipping
Job role:
Sales

Tour Guide

April 2011 - April 2011

Municipality Of Isabela, Philippines

Philippines

April 2011 - April 2011

Assist the guest, give them some tour inside the Municipality Hall while given them some certain information of the Municipality. Encode some data of the Municipality, and selling some native artifacts of the Municipality.

Company industry:
Public Relations (PR)
Job role:
Customer Service and Call Center

Education

La Consolacion College-Bacolod

March 2010

March 2010

Bachelor's degree, Bachelor of Science in Tourism Management

Philippines

GPA (percentage): 93%

GPA (percentage): 93%

Skills

Encoding

Expert

Comp

Expert

waiter

Expert

Travel Management

Expert

Hotel Management

Expert

Interpersonal Skills

Intermediate

Encoding

Expert

Comp

Expert

waiter

Expert

Travel Management

Expert

Hotel Management

Expert

Languages

English

Intermediate

Filipino

Expert