Mohamed ElGamasy

• Overseeing day-to-day store operations and ensuring high service quality
• Training, motivating, and managing a team to deliver outstanding customer service
• Monitoring sales performance and implementing strategies to drive sales growth
• Managing inventory levels and coordinating with supply chain teams to ensure stock availability
• Resolving escalated customer issues and providing on-the-spot solutions
• Ensuring compliance with company policies, health and safety regulations, and brand standards

• Actively engaging with customers to understand their needs and recommending suitable products and services
• Achieving and exceeding monthly sales targets through effective sales strategies and excellent customer service
• Demonstrating in-depth knowledge of du’s mobile plans, internet packages, and devices to help customers make informed decisions
• Handling customer inquiries and providing quick and efficient resolutions to issues
• Keeping up-to-date with the latest product offerings, promotions, and industry trends
• Maintaining accurate records of sales and customer interactions

• Assisting customers with inquiries about Etisalat’s products, services, and promotions
• Handling and resolving customer complaints and providing solutions to technical and service-related issues
• Processing customer transactions, including service activations, upgrades, and payments
• Guiding customers through various service options and helping them choose plans that best fit their needs
• Maintaining detailed records of customer interactions and ensuring follow-ups for unresolved issues
• Collaborating with the sales team to ensure customer needs are met and service quality is maintained

• Engaged with customers to identify their automotive needs and provided tailored recommendations based on preferences and budget.
• Demonstrated in-depth knowledge of vehicle specifications, features, and financing options to facilitate informed purchasing decisions.
• Achieved and exceeded sales targets through effective negotiation and relationship-building techniques, resulting in increased customer satisfaction and loyalty.
• Managed the sales process from initial contact to vehicle delivery, ensuring a seamless experience for customers.
• Collaborated with the marketing team to implement promotional campaigns and events, driving foot traffic and enhancing brand visibility.
• Maintained accurate records of customer interactions and transactions, ensuring follow-up for service appointments and future sales opportunities.
• Provided exceptional after-sales support to address any customer inquiries or issues, fostering long-term relationships.

• Assisting customers with credit card inquiries, application processes, and eligibility requirements
• Promoting a range of credit card options and providing personalized recommendations based on customer financial needs
• Educating customers on credit card features, benefits, interest rates, and reward programs
• Handling customer queries related to account management, payment methods, and resolving any issues or concerns
• Ensuring compliance with financial regulations and maintaining accurate records of customer interactions and applications
• Collaborating with the sales team to meet targets and drive credit card adoption and usage