Talent Acquisition Lead
Woqod
Total years of experience :17 years, 10 Months
- Manage full-cycle recruitment for a host of assigned searches.
- Source, screen, schedule, conduct interviews, and process all prospective candidates.
- Conduct screening interviews over the phone.
- Actively source candidates for open positions/roles using all possible recruitment methods - web portals, postings, social networks, databases, referrals and contacts.
• Managed end-to-end recruitment, onboarding and off-boarding processes
• Oversaw the preparation of employment offers, and following acceptance, controls and coordinates the relocation and pre-employment processing to facilitate timely arrival and commencement.
• Ensured the Performance Management System was established and implemented to measure and manage employee performance and its related incentive schemes.
• Partnered with managers to determine training and development needs, collaborating with vendors to deliver programs, and engage in continuous improvement through regular training evaluations.
• Reviewed, and advised managers, on development of job descriptions for all positions and ensured they were updated and maintained.
• Ensured that manpower requisitions and staff movements are in accordance with the approved organization chart and staff establishment.
• Conducted Market intelligence Data Collection through hiring process and own network.
• Oversaw all processes associated with the mobility of personnel in and out of the country and all related governmental regulation requirements
• Ensured employee complaints/ grievances were addressed through appropriate processes and that disciplinary processes are conducted promptly, fairly and in accordance with organization policy/ local labor law.
• Ensured adherence to Government regulations relating to Labor laws and reporting requirements.
• Lead the Human Resource team to deliver a comprehensive HR service to the business
• Employee Relations - managing absence, disciplinary, grievances and sickness. Measure employee satisfaction and identify areas that require improvement
• Recruitment & retention - managing talent and taking overall responsibility for recruitment activity and campaigns
• Reward advise and support employees on company benefits
• In conjunction with the HR Director, ensure all company policies and procedures are up to date in line with current employment law, and ensure line managers are up to date with changes to any policies.
• Work with Senior Managers and advise them on all staff issues
• Deal with complex disciplinary/ grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills
Actively contributing to and directing developmental measures of the Human Resource department by formulating effective policies and procedures.
Planning and establishing a well structured recruitment system providing services to company departments in accordance with the company regulations and State of Qatar legislation.
Successfully managing existing recruitment service providers, including work distribution, payments, contracts, etc.
Effectively sorting out issues related to staffing needs and employment contracts including developing and maintaining classification and compensation programs according to industry standards.
Preparing annual departmental recruitment budget and maintaining all relevant records and documentation.
Incorporating a competency based performance management system, including establishing effective talent hunt.
Leading in setting out HR Policies and Procedures for the Joint Venture Companies.
Assisting the Joint Venture Managers in monitoring employee performance, human resources execution and strategy delivery as per the business plans agreed between Qatari Diar and the Joint Venture companies.
Singlehandedly responsible for the company’s entire recruitment value chain comprising advertising, screening, interviewing, negotiating and finalizing offers of employment and employment contracts.
Classified and finalisded preferred options for recruitment and selection.
Coordinated with hiring managers and worked out detailed job specifications and recruitment plans.
Administered round up process of selection and recruitment starting from advertising to finalizing recruitment.
Developed and maintained relationships with local and international resourcing agencies.
Implemented developmental procedures on regular basis to ensure smooth functioning in recruitment services.
Undertook assessment of Salary and Benefit Surveys for AME Region.
Effectively maintained RDB Pro HR Recruitment System for Africa and Middle East Region.
Efficiently dealt with guest complaints, comments and suggestions - Actively participated on various HR initiatives as apart and parcel of the overall Quality portfolio.
Evaluating effectiveness of the system through Internal Quality Reviews and External ISO audits.
Instrumental in maintaining and developing company policies, procedures, and documentation.
Spearheaded and achieved the ISO 9001:2000 certification for the Madinat Jumeirah Resort - one of Dubai’s premier hotel resorts.
Successfully handled all employee relations issues leading to an ideal working environment.
Developed and conducted training courses for employees on Quality themes and best practices.
Constantly reviewed customer service parameters to improve operational functions.
Managed departmental performance with special focus on pre-set targets, budget and standards.
Shouldered responsibilities entire process of achieving ISO 9001:2000 certification for Mina A’Salam Hotel of Madinat Jumeirah.
Effectively coordinated with Department Heads and Outlet Managers on Internal and External Quality Review/Audit Results and recommended effective corrective action in compliance with ISO requirements.
Reviewed CSI guest feedback questionnaire returns and followed up on correspondence to guests & colleagues.
Provided direct support to the management in the improvement and developmental procedure of the system and procedure.
Handled quality-related awareness workshops, prepared materials related to communication, and managed data to support several growth projects.
Conducted training sessions for departmental heads and assistants on quality control software.
Effectively maintained internal and external coordination in regard to Q Pulse/ CSI software challenges and queries.
Oversaw quality system procedures and related documentation are reviewed, updated, approved and distributed via an electronic document control system by controlling document issue, receipt, distribution and amendments.