Regulatory Affairs Manager
Arab Bank - Egypt
Total years of experience :17 years, 2 Months
*Analyzing and processing all Trade services (LCs, LGs & BCs & Transfers) and also Customer accounts services related transactions (corporate opening accounts) on safe watch system to secure that no money laundry process took place in any case in accordance with the P&P
*Reviewing all pending Transactions that haven't been processed by the coordinators to identify the reason of delay and enhance the employees efficiency to fulfill the SLA set for each case
*Follow up with concerned branches/parties to complete the information related to any pending transactions that can be processed as per P&P Ensure that all related inquiries, cases and amendments are resolved and processed in coordination with concerned parties as per P&P *Compliance performance in line with AB code of conducts as well as AB P&P and local laws and regulations
*Monitor & ensure proper procedures were taken while revising all the transactions received to achieve the most desirable outcome which will be reflected in my work achievements
*Manage team efficiently providing motivation and developing their competencies while building a strong teamwork environment within and outside direct team
*Ensure team accuracy, completeness, timeliness and consistency of processing in line with P&P
* From May 2008 till now at Arab bank plc in the Trade Finance Department (Central Operations Unit)
✴ Register all type of transaction of the system for both In & Out ward doc. collection
✴ Opening documentary collections, as well as resolving daily operational issues related to the documentary collections, either import or export collections, registering import and export bills for collections, executing payments as per our customer instructions through MT 103 or MT 202, adding funds to customer's accounts when receiving it from outside banks for export collections
✴ Settle both type of transaction Inward and Outward docs
✴ Preparing all type of swift message.
✴ Make sure that the original documents are received and properly handled.
* From January 2008 till April 2008 at Arab bank Plc as Customer Service Officer
* Carrying out customers' deposits and withdrawals.
* Issuance of certified and draft cheques.
* Carrying out internal and external transfers.
* Selling the bank's products and services.
* From September 2007 up to December 2007 at Barclays Bank Plc in Retail Department as sales executive in credit cards and personal loan.
* From April 2007 to September 2007 as an advertising executive in MSL \{Media Service Limited company\}
✵ Handling customers objections and cases
✵ Insure service level agreements are meant and maintained
✵ Be proactive in regards to the improvement of processes and procedures
✵ Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service
Interpersonal Skills
* Ability to learn quickly
* Ability to work under pressure
* Hard worker, ambitious and well organized
* Leadership skills and analytical way of thinking
* Comfortable in working as part of team work
* Able to travel as needed.
* High School: Manor House School Grade: V. Good
* Dual Bachelor Degree in Business Administration from Modern Science and Arts University Faculty of management and Middlesex University UK. Major: Accounting Grade: upper very good