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Michelle Rea Canoy, Sales Coordinator

Michelle Rea Canoy

Sales Coordinator·Sofitel Bahrain

Bahrain

Bachelor's degree, Banking and finance

Work experience

Total years of experience: 14 years, 1 months

Sales Coordinator

December 2015 - Present

Sofitel Bahrain

Manama, Bahrain

December 2015 - Present

-coordinating sales team by managing schedules, filing important documents, and communicating relevant information
-handling events, like meeting, wedding, company branding, conferences etc.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Receptionist

December 2009 - February 2010

Fairmont Dubai

Dubai, United Arab Emirates

December 2009 - February 2010

Restaurant receptionist, responsible for:
• Personal representative of the hotel, providing service that reflects the high standards of fairmont Dubai
• To exceed all guests expectations when they come to dine in the restaurant
• Will offer support to all colleagues in the restaurant, a team of professionals with a passion for food and beverage
• The hostess will engage the Guest in friendly conversation, enquiring as to their stay at the hotel, if their room is comfortable, If they had a goodnight sleep, if they are celebrating a special occasion etc. This is the first Guest interaction at restaurant so a friendly warm & inviting first impression is essential. Our signature greeting and warm welcome will b e known citywide.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

F&B Supervisor

August 2006 - December 2009

Plantation bay resort and spa

Philippines

August 2006 - December 2009

• Train staff in efficient and courteous service, consistent with hotel standard
• Ensure orderly operations, Respond appropriately and in a timely manner to problems and guest complaints
• Making schedules of service staff
• Review Profit and Loss
• Supervision and management of the Banquet section and services
• Close coordination with sales for the events and functions of the hotel
• Banquet Coordinator
• Provides banquet lay out to sales coordinator

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Holy name university

March 2001

March 2001

Bachelor's degree, Banking and finance

Philippines

Skills

customer care&guest service agent&field supervisor
Expert
customer care&guest service agent&field supervisor
Expert
Travel Coordination Flight Hotel Restaurant Booki
Expert
Travel Coordination Flight Hotel Restaurant Booki
Expert
Service Desk
Expert
Service Desk
Expert
opera,fidelio,micros,infrasys
Expert
opera,fidelio,micros,infrasys
Expert
customer care&guest service agent&field supervisor
Expert
customer care&guest service agent&field supervisor
Expert
Travel Coordination Flight Hotel Restaurant Booki
Expert
Travel Coordination Flight Hotel Restaurant Booki
Expert
Service Desk
Expert
Service Desk
Expert

Languages

English
Expert
English
Expert
English
Expert

Training and Certifications

Training
Develepoment on Eco-tourism livelihod
Reef check Philippines
Sep 2005
workshop-training on frontliner skills
University of the Philippines
Aug 2005