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Faraz Baig Mirza, Business Development Officer

Faraz Baig Mirza

Business Development Officer·Blue Iris Software Trading LLC

Pakistan

Master's degree, Marketing

Work experience

Total years of experience: 20 years, 8 months

Business Development Officer

February 2024 - January 2026

Blue Iris Software Trading LLC

Dubai, United Arab Emirates

February 2024 - January 2026

Develop and implement sales and marketing strategies, onboard new clients, manage client
relationships, and oversee project delivery through effective coordination with development and
project teams to meet customer expectations
Achievements
• Achieved a 100% increase in the customer portfolio through digital sales & marketing initiatives
• Identified upselling opportunities through customer evaluations, driving increased revenue and
customer satisfaction
• Successfully implemented comprehensive changes to improve organizational efficiency and
effectiveness, including website redesign, standardized proposal formats, optimized pricing models,
and enhanced product presentations
• Played a key role in the development of iGaming CRM system tailored to our product, enhancing
customer relationship management and driving growth
Company industry:
Software Development
Job role:
Sales

Senior Manager – Customer Services

July 2020 - January 2024

Multinet Pakistan Pvt Ltd

Karachi, Pakistan

July 2020 - January 2024

Responsibilities
Overseeing Customer Experience and Data Analytics departments, managing churn, implementing customer rebates, conducting satisfaction surveys, overseeing partner management, and implementing automation for efficient operations.

Achievements
• Delivered 120% retention targets by implementing re-tooling methods
• Evaluated and rolled out Multinet Customer Connect (Portal & App)
• Implemented automation for the calculation and management of rebates within the Service Level framework, accessible through live portal.
• Successfully improved customer experience by implementing satisfaction surveys, resulting in a reduction in churn by 20%.
• Accelerated revenue realization by 12% and improved customer experience by enhancing service deliveries through effective coordination with partners.
Company industry:
IT Services
Job role:
Information Technology

Team Lead - OPTIFY

February 2019 - June 2020

Multinet Pakistan Pvt Ltd

Karachi, Pakistan

February 2019 - June 2020

Responsibilities
As the head of the OPTIFY commercial team, responsible for strategizing network deployments, expanding nationwide footprint, monetizing services, and executing marketing strategies.

Achievements
• Developed a comprehensive product strategy and roadmap, outlining the direction for monetization and expansion, along with key milestones for project implementation.
• Successfully partnered with over 50 entities within 6 months, resulting in the expansion of the network to include more than 150 sites.
• Increased conversion ratio by 44%, coupled with daily new registrations totaling over 3, 000 customers
Company industry:
IT Services
Job role:
Information Technology

Manager Sales – Consumer Division

November 2016 - January 2019

Wateen Telecom Limited (Abu Dhabi Group)

Karachi, Pakistan

November 2016 - January 2019

Responsibilities
As the head of the consumer division, responsible for achieving targets, realizing revenue, retaining the customer base, and ensuring compliance with operational activities.

Achievements
• Developed a comprehensive product strategy and roadmap, outlining the direction for monetization and expansion, along with key milestones for project implementation.
• Delivered target achievement of 112% on sales from new customers and upsell 150% on sales from existing customers
• Implemented a customer-first strategy, leading to enhanced overall customer experience and optimized customer lifecycle, resulting in increased revenue realization and sales growth.
Company industry:
IT Services
Job role:
Sales

Business Development Manager – Broad Peak

January 2016 - October 2016

Multinet Pakistan Pvt. Ltd. (A

Karachi, Pakistan

January 2016 - October 2016

Responsibilities Drive awareness and adoption of Human Capital Management (HCM) within the current customer base. Onboard new corporate accounts, manage existing clients and secure revenue realization for the business unit. Ensure seamless compliance throughout the implementation phase of HCM.

Achievements
• Led a successful sales plan to reach target customers and facilitated onboarding SaaS and On Premises solution
• Actively managed the team in achieving sales target of PKR 03 Million
• Exceeded the management-set target for the Software as a Service (SaaS) demo within the current customer portfolio and with new prospective clients.
Company industry:
IT Services
Job role:
Sales

National Accounts Manager – CRM

January 2015 - December 2015

Multinet Pakistan Pvt. Ltd. (A

Karachi, Pakistan

January 2015 - December 2015

Responsibilities As the leader of CRM, accountable for achieving business unit targets, ensuring revenue realization, retaining the CRM portfolio, and ensuring compliance of operations

Achievements
• Propelled the corporate sector category and grew sales by 15% in 6 months
• Delivered target achievement of 120% on sales from new customers and 150% on sales from existing customers
Company industry:
IT Services
Job role:
Sales

National Accounts Manager – EBU

November 2012 - December 2014

Multinet Pakistan Pvt. Ltd. (A

Karachi, Pakistan

November 2012 - December 2014

Responsibilities Manage key client accounts nationwide and drive customer retention and new business development from existing clients. Achievements
• Successfully achieved 100% of sales target with 0% churn
• Coordinating with projects and infrastructure teams to deliver 100% on clients requirements
Company industry:
Telecommunications
Job role:
Sales

Manager Sales & Marketing

July 2011 - July 2012

Gigi Industries Pvt. Ltd.

Karachi, Pakistan

July 2011 - July 2012

Develop Sales & Marketing Plan. Onboard new clients, oversee & resolve existing clients queries,
coordinate with Production Manager for smooth deliveries & ensure timely settlement from clients
Company industry:
Manufacturing
Job role:
Sales

Assistant Manager - Customer Relations & Dealer Development

December 2006 - June 2011

Dewan Mushtaq Group

Karachi, Pakistan

December 2006 - June 2011

Responsibilities Supervise CROs nationwide, development of dealerships in accordance to corporate identity, coordinate with legal department for legal issues, assist customers for resolution of complaints relating to 3S (sales, service, spares)

Achievements
• Established the largest Hyundai dealership in Karachi within a short timeframe of 05 months
• Conducted Hyundai Global Satisfaction Index & Hyundai Dealer Evaluation Program nationwide with SMAR International with a success ratio of 95%
• Successfully integrated 13 new Mitsubishi dealerships into the network within 06 months
• Led training initiative, resulting in CROs achieving an impressive 90% success rate in their roles
Work Experience
Company industry:
Automotive Dealership & Distributor
Job role:
Support Services

Corporate Sales Executive

May 2006 - September 2006

Kartrak Pvt. Ltd.

Karachi, Pakistan

May 2006 - September 2006

Manage and retain corporate accounts, prepare proposals, address and resolve complaints, and
provide training to sales team
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

Assistant to Technical Manager

January 2005 - May 2006

Almurtaza Machinery Co. Pvt. Ltd.

Karachi, Pakistan

January 2005 - May 2006

Responsibilities Handle counter sales, resolve customer complaints, manage technical claims and oversee claim parts inventory. Conduct negotiations with Principals in Japan and Singapore, for sales and technical matters. Coordinate with branches regarding technical and operational matters Achievements
• Led the first networking project for Tajima machines in Pakistan
• Achieved 15% reduction in the claims ratio through comprehensive investigations into warranty claims
Reference can be provided on request
Company industry:
Trading & Commodity Trading
Job role:
Support Services

Education

Hamdard University

February 2012

February 2012

Master's degree, Marketing

Pakistan

Govt. College of Commerce & Economics

August 2004

August 2004

Bachelor's degree, Commerce

Pakistan

Skills

Sales
Expert
Sales
Expert
Account Management
Expert
Account Management
Expert
Data Analysis
Expert
Data Analysis
Expert
Partner Management
Expert
Partner Management
Expert
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Customer Experience & Journey
Expert
Customer Experience & Journey
Expert
Churn Management
Expert
Churn Management
Expert
Analytics & Reporting
Expert
Analytics & Reporting
Expert
Partner Management
Expert
Partner Management
Expert
Business Process Improvement
Expert
Business Process Improvement
Expert
Product Strategy & Roadmap
Expert
Product Strategy & Roadmap
Expert
Customer Retention
Expert
Customer Retention
Expert
Business Development
Expert
Business Development
Expert
Sales & Revenue Growth
Expert
Sales & Revenue Growth
Expert
Account Management
Expert
Account Management
Expert
Sales
Expert
Sales
Expert
Data Analysis
Expert
Data Analysis
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Urdu

Native Speaker

Punjabi

Intermediate

Hindi

Intermediate

Training and Certifications

Training
Email Etiquettes & Telephone Handling
Octra
Dec 2012
Show credentials
Effective Communication Skills
In-house Training (DMG AO-HR)
Jan 2007
Show credentials
Dashboard Training
Innovinc
Sep 2021
Show credentials
Corporate Etiquettes
Octra
Apr 2014
Show credentials
Advance Excel Training
In-house Training (Multinet Pakistan Pvt. Ltd)
Aug 2013
Show credentials

Hobbies and interests

Gym
Watching Movies