Web Based Project Assistant
Anathoth IT Solutions
Total years of experience :10 years, 8 Months
• Manage and supervise internal web teams, designers and CMS developers.
• Build new pages or revise existing pages in a Content Management System (CMS) including upload/removal of HTML content, PDF files, links, podcasts, etc.
• Implement and support company web marketing projects.
• Project management of CMS upgrades including, requirements gathering, bug tracking, and quality assurance.
• Work with marketing leads, in all regions, to schedule and manage projects. Manage expectations ensuring deliverables within time constraints.
• Supported customer facing E-commerce websites and Web applications.
• Supported applications, revising, updating, creating and improving stored procedures, problem-solving and providing documentation as required, including root cause analysis.
• Once the client’s new system has been properly customized, demonstrate the system and its features and also teaching the client how to use the new system.
• Mentored and trained junior members of the team in SQL querying, database design, and reporting.
• Maintaining and updating technical documents and procedures.
• Handles email queries and responds in a timely manner.
• Providing technical support to teams within the organization, and to external clients when required.
• Creating custom reports through Crystal Reports 8.5 / 13 and executing database scripts in support of client systems using Microsoft SQL Server, T-SQL.
• Handles real-time voice-calls and chats with technical queries and adheres to the SLAs and Writing/running SQL to handle corrections.
• Coordinated with the Development team to manage the timing, customer communication and delivery of software fixes or enhancements to meet customer needs.
• Test and analyze software enhancements to make sure that it meets the customer’s needs.
Bachelor of Technology (B.Tech) in Computer Science from Calicut University (2004-2008).