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Mitz Charmie Suliguin, Office Manager

Mitz Charmie Suliguin

Office Manager·TVM Operations Group DMCC

United Arab Emirates

Bachelor's degree, BSBA Marketing & Advertising Management

Work experience

Total years of experience: 15 years, 7 months

Office Manager

February 2014 - Present

TVM Operations Group DMCC

Dubai, United Arab Emirates

February 2014 - Present

 ADMIN
• Greeting and assisting visitors to the office.
• Answering telephone calls and passing them on.
• Booking taxis and couriers.
• Receiving, sorting and distributing the post
• Manage business cards contact (Backstop System)
• Manage meeting rooms booking and schedule.
• Writing e-mails & letters for office announcements
• Handles flight, hotel booking for staffs and managerial position.
• Various typing, copying, filing and other administration tasks
• Updating Office Directory.
 OFFICE MANAGEMENT
• Handles petty cash, and reimbursements
• Monitoring stationary and ordering office supplies.
• Monitor pantry supplies.
• Coordinate with different service provider for office maintenance (pest control, indoor plants, electrical, carpentry)

Company industry:
Other Healthcare Services
Job role:
Administration

Senior Front of the House (Admin. & Operations)

October 2011 - February 2014

Gold's Gym UAE

Dubai, United Arab Emirates

October 2011 - February 2014

• Meet & Greet customers assisting members to their needs inside the gym.
• Says “Hello” to all incoming guests and says “Good-bye” to all outgoing guests.
• Deal with queries from the public and customers, answering phone calls
• Handling gym supplies for request and inventories.
• Aside of being reception I’m responsible for the posters design and marketing tools of the company.
• Designing print advertisements and e-mail announcements
• Responsible for covering events of the gym (indoor & outdoor events photographs)
• Handle recruitments, petty cash, and reimbursements.
• Responsible for the monthly membership billing.
• Provides security and control to the front door area of the facility.
• Checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies the Club General Manager and collect monthly dues in a timely and professionalmanner.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate Lifestyle Specialist or Manager in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages.
• Registers all telephone inquiries in the PI register and transfers the call to the appropriate Manager.
• Responds immediately to member requests, inquiries and concerns.
• Notifies management of gym incidents that requires incident reports.
• Performs proper opening and closing procedures in Reception Area.
• Performs Manager on Duty Role and conducts Opening or Closing Club Checklist when needed.

Company industry:
Sports & Outdoor Activities
Job role:
Customer Service and Call Center

Assistant Administrative Officer

April 2011 - August 2011

PICAR Development Inc.

Philippines

April 2011 - August 2011

Encoding Data
Filing of Papers
Assisting visitors and respond to inquiries

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Marketing Assistant

October 2010 - March 2011

Tripmart Travel Agency

Philippines

October 2010 - March 2011

• Responsible of creating online advertisement for local and international tours.
• Report Annual Gross Income for different products of the travel agency.
• Requesting hotels and resorts for updated rates
• Attending Travel Expo’s and Different events for Travel and Tourism
• Creating Marketing Plan for the new target markets

Company industry:
Hospitality & Accomodation
Job role:
Marketing and PR

Education

De La Salle University

April 2011

April 2011

Bachelor's degree, BSBA Marketing & Advertising Management

Philippines

Internship: Marketing Intern in Tripmart Travel Agency
View attachment

Skills

Adobe Illustrator
Expert
Adobe Illustrator
Expert
Hotels
Expert
Hotels
Expert
Advertising Management
Expert
Advertising Management
Expert
Encoding
Expert
Encoding
Expert
Tourism
Expert
Tourism
Expert
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Adobe Illustrator
Intermediate
Adobe Illustrator
Intermediate
Microsoft Office (Word, Excel, Powerpoint, Outlook)
Intermediate
Microsoft Office (Word, Excel, Powerpoint, Outlook)
Intermediate
Hotels
Expert
Hotels
Expert
Advertising Management
Expert
Advertising Management
Expert
Encoding
Expert
Encoding
Expert
Tourism
Expert
Tourism
Expert

Languages

English

Intermediate

Filipino

Expert

Memberships

Junior Marketing Association

Member

June 2007

Hobbies and interests

Baking

I made cakes and cupcakes for family gathering and birthdays.