CRM supervisor CS
Premium card
Total years of experience :5 years, 4 Months
Train and mentor junior customer service representatives, providing guidance and support
to enhance their skills and knowledge.
Handle customer complaints and resolve issues in a timely and satisfactory manner,
escalating complex or unresolved matters to the appropriate department or supervisor.
Responsible for providing quality and efficient customer service to customers through the
daily management of a team of employees to include hiring, motivating, recognizing and
rewarding, coaching, counseling, training and problem solving, CRM tasks, Sales Skills,
Auditing, Operation
High Value, Corporate retention, CS
technical support
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