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Mohamed Ali, IT Support.

Mohamed Ali

IT Support.·Almajal Alarabi Group (MAG)

Saudi Arabia

Bachelor's degree, systems and information technology

Work experience

Total years of experience: 3 years, 5 months

IT Support.

November 2024 - Present

Almajal Alarabi Group (MAG)

Riyadh, Saudi Arabia

November 2024 - Present

• Delivered Level 1 & Level 2 technical support to end users via phone, email, remote tools, and on-site.
• Troubleshot and resolved hardware, software, and operating system issues efficiently.
• setting up new users account and profile and dealing with password issue.
• Installing and configuring computer hardware operating systems and application monitoring and
maintaining computer system and network.
• talking client through a series of action, either face to face or over telephone to help set up system or
resolve issue.
• Provided network support including LAN, Wi-Fi, VPN, DNS, and DHCP.
• Supported Windows 10/11, Microsoft Office 365, Outlook, and Teams.
• Performed system updates, antivirus management, and data backups.
• Maintained IT documentation and asset inventory.
Company industry:
Construction & Building
Job role:
Information Technology

IT Support

November 2024 - Present

Almajal Alarabi Group (MAG)

Riyadh, Saudi Arabia

November 2024 - Present

• Delivered Level 1 & Level 2 technical support via phone, email, remote tools, and on
site.
• Troubleshot and resolved hardware, software, and operating system issues efficiently.
• Set up new user accounts, profiles, and resolve password issues.
• Installed and configured computer hardware, operating systems, and applications.
• Provided network support (LAN, Wi-Fi, VPN, DNS, DHCP).
• Supported Windows 10/11, Microsoft 365, Outlook, and Teams.
• Performed system updates, antivirus management, and data backups.
• Maintained IT documentation and asset inventory.
Company industry:
Construction & Building
Job role:
Information Technology

IT Help Desk.

November 2023 - September 2024

Almajal Alarabi Group (NRC5 Project)

Tabouk, Saudi Arabia

November 2023 - September 2024

• Performed IT Support, Both software and hardware, for the office with 40 employees.
• Troubleshoot and resolve software defects and issues.
• Provided technical support to users via phone, email, and in person.
• Installed, configured, and maintained Windows OS, printers.
• Diagnosed and resolved hardware, software, and network issues.
• Assisted users with password resets, account access, and email issues.
• Supported Microsoft Office (Outlook, Word, Excel, Teams).
• Performed basic network troubleshooting (LAN, Wi-Fi, VPN).
• Ensured customer satisfaction through clear communication and timely resolution.
• Followed IT policies, security procedures, and documentation standard.
Company industry:
Construction & Building
Job role:
Information Technology

IT Help Desk

November 2023 - September 2024

Almajal Alarabi Group (NRC5 Project)

Tabouk, Saudi Arabia

November 2023 - September 2024

• Provided IT support for an office of 40 employees (software and hardware).
• Diagnosed and resolved software defects and network issues.
• Installed, configured, and maintained Windows OS and printers.
• Assisted users with password resets, account access, and email issues.
• Supported Microsoft Office (Outlook, Word, Excel, Teams).
• Ensured customer satisfaction through clear communication and timely resolution.
• Followed IT policies, security procedures, and documentation standards.
Company industry:
Construction & Building
Job role:
Information Technology

IT Technician .

December 2022 - October 2023

Drinking Water Company

Menoufia, Egypt

December 2022 - October 2023

• Installed, configured, and maintained computer systems, laptops, printers, and peripheral devices.
• Performed hardware troubleshooting and repairs (RAM, HDD/SSD, power supply, cables).
• Installed and supported Windows operating systems and standard software applications.
• Provided onsite and remote technical support to users.
• Diagnosed and resolved network issues (LAN, Wi-Fi, basic routing and switching).
• Configured and maintained user accounts, permissions, and passwords.
• Performed system updates, backups, and antivirus management.
Company industry:
Industrial Production
Job role:
Maintenance, Repair, and Technician

IT Technician.

December 2022 - October 2023

Drinking Water Company

Menoufia, Egypt

December 2022 - October 2023

• Installed, configured, and maintained computer systems, laptops, printers, and peripheral devices.
• Performed hardware troubleshooting and repairs (RAM, HDD/SSD, power supply, cables).
• Installed and supported Windows operating systems and standard software applications.
• Provided onsite and remote technical support to users.
• Diagnosed and resolved network issues (LAN, Wi-Fi, basic routing and switching).
• Configured and maintained user accounts, permissions, and passwords.
• Performed system updates, backups, and antivirus management.
Company industry:
Industrial Production
Job role:
Maintenance, Repair, and Technician

IT

December 2022 - October 2023

Technician Drinking Water Company

Menoufia, Egypt

December 2022 - October 2023

• Installed, configured, and maintained computer systems, laptops, and peripherals.
• Performed hardware troubleshooting and repairs (RAM, HDD/SSD, power supply).
• Provided onsite and remote technical support to users.
• Diagnosed and resolved network issues (LAN, Wi-Fi, basic routing/switching).
• Managed user accounts, permissions, and passwords.
• Performed system updates, backups, and antivirus management.
• Developed and maintained a base for faster issue Played
Company industry:
Water & Waste Water Treatment
Job role:
Information Technology

Education

Tanta University

July 2021

July 2021

Bachelor's degree, systems and information technology

Egypt

GPA (rating): Very good

GPA (rating): Very good

View attachment

Skills

Ms office
Intermediate
Ms office
Intermediate
APPLICATION MONITORING
Intermediate
APPLICATION MONITORING
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
LOCAL AREA NETWORKS
Intermediate
LOCAL AREA NETWORKS
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
WI FI 6
Intermediate
WI FI 6
Intermediate
WAN
Intermediate
WAN
Intermediate
CCNA
Intermediate
CCNA
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
Active Directory
Beginner
Active Directory
Beginner
Computer Hardware Troubleshooting
Intermediate
Computer Hardware Troubleshooting
Intermediate
Hardware
Intermediate
Hardware
Intermediate
Administration
Intermediate
Administration
Intermediate
IP
Intermediate
IP
Intermediate
System Administration
Intermediate
System Administration
Intermediate
Installation
Intermediate
Installation
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Desktop Support
Intermediate
Desktop Support
Intermediate
Management
Intermediate
Management
Intermediate
Troubleshooting
Intermediate
Troubleshooting
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
MCSA
ENCOR 350-401
CCNA 200-301
ITIL Foundations
CompTIA A+
MCSA
CCNA
ITIL Foundations
CompTIA A+

Hobbies and interests

playing video games