Service Manager
Sigma
مجموع سنوات الخبرة :22 years, 1 أشهر
Assisting in estimating new product development requirements and costs; analyzing & gathering the technical requirements and recommending design modifications based on client requirements
•Heading 25 members in a team
•Advising RD section & introducing production of entire line of products
•Coordinating the entire development activities including requirement analysis, planning, finalizing specifications and prototype development
•Managing functions like process planning for new products, process machinery selection, facility creations for testing, quality requirements according to customer requirements
•Maintaining excellent business relations with major accounts, enhancing customer satisfaction matrices by achieving delivery & service quality norms
•Supervising post service activities like follow-up with the customers, service reminders, warranty & post-warranty issues and managing customer grievances & issues for delivering superior customer service
•Reviewing customer feedback, evaluating areas of improvements and providing critical feedback on improvement
•Ensuring that new vendors are identified based on the new products / technology / cost effectiveness / speed of delivery
•Ascertaining that the spare parts are procured within short time and affordable price with quality
•Imparting training sessions to Service Technicians / Engineers while ensuring maximum efficiency in service operations; motivating them for achieving individual & team targets
Significant Accomplishments:
•Took several cost saving initiatives such as maintaining proper spares stock level by MOH (month on hand) method
•Merit of handling vendors such as negotiation on warranty terms, bulk spares purchase
•Successfully organized documentation for Recording and Monitoring purpose
•Managed to overcome Quality issues by taking proper Installation, Commissioning, Training and Repairing measures
•Played a key role in
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courses: Trainings •Instrumental Training: Instruments