Senior Retail Banking Advisor
NBAD
Total years of experience :23 years, 7 Months
Managed all banking operations and dealt with customer service issues
Work closely with the Branch Manager and Branch Sales Service Manager
Maintain high level of customer service and handle customer complaints
Coordinated with other branch managers on some projects
Performed internal audits to ensure efficient banking operations & inspected various operations by performing spot checks and performing audits for branches
Process Loans and line of credit requests.
Reviewed and processed loan requests in a timely manner
Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
Provided financial advice to customers and maintained knowledge on various products.
Updated knowledge on all new product line and services offered by bank to facilitate bank goals.
Evaluated new customer accounts.
Coordinated with various teams and supervised daily cash & teller functions and ensured accuracy in it.
Provided on job Training to juniors and assisted in resolving all problems.
Actively sell/cross-sell asset and liability products to new and existing customers
Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
Encourage customers to build their balances with the bank in order to migrate to higher customer programs
Coordinated with customers and resolved all complex problems.
Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
Attract new customers to branch through personal relations and existing customer referrals
Respond to call center regarding customer inquiries forwarded
Meet individual sales targets
Participate in and potentially lead daily retail sales team meetings
Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
Educate customers on product options, Manage customer and Maintaining Bank privacy
Manage and pass on customer feedback
Perform any other duties or tasks as required or instructed by Branch Manager.
Check and authorize all operational tasks assigned as per the desk duties/ operating procedures, ensuring all activities are completed within timescales and with a high degree of accuracy.
Effectively use a variety of computer programs to access customer details and databases, and research options
Maintained good working relationship with customers and ensured satisfaction with work.
Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals
Perform Vault custodian functions
Review & control all daily reports and activities performed at the Branch office
Control and maintain Key registers, CCTV and attendance system
Performs the function of custodian for collateral / security items to be lodged in safe to assure that the items are lodged
Works in Mortgage finance ( Residential, Investment scheme and Home improvement Loans ) and process as per the credit policy recommended and forward it to, , Global Retail Risk & Mortgages credit unit for approval and follow up with customer to complete the documents
In the absence of Teller the responsibilities assign to me, extensive knowledge handing position of teller. :- Exchange, Cheque deposits, Inter account Transfer and another financial Posting in accordance with courteous and error free services
Performs ATM Cash Replenishment with related EOD Reconciliation of GL accounts
Processing standing Instruction external and on Maturity.
Handled daily data entries, income/sales reports, sales receipts and bank account transactions.
Coded payables/receivables, produced invoices and assisted in preparing monthly financial reports.
Performed various routine adjustments to company documentations, records and logs.
Double-checked accounting reports, verified invoices and various documents for accuracy.
Balanced entries, organized documents, debits and credits.
Prepared supporting documentation for auditing whenever customers or auditors required.
Reconciled purchase orders, invoices, and payment received
Managed petty cash transactions on a daily basis
Deposited cash and check in bank and made entries in the computer system
Performing invoice processing, sending payment reminders, and updating accounts
Handling daily bookkeeping functions and reconciling account ledger
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
To help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications
Setting up new users' accounts and profiles and dealing with password issues;
Testing and evaluating new technology;
Master of Computer Applicaiton
Bachelor of Commerce