Mining Training Administrator
Centamin
Total years of experience :13 years, 8 Months
Ensure Data entry is completed daily and Keep Recording in Mining Training Matrix.
Make sure of receiving daily production figures and input and report generated for Mining
Engineers to check.
Complete daily figures received.
Prepare Monthly Time sheet.
Submit the monthly Time sheet to HR department, with Keeping Updated Roster for the
Crews and, submitting Approved Leaves Applications to HR with keeping a copy of each.
Mining Personnel Pay Roll.
Provide support for Training section
Provide support for presentations for training which also include PowerPoint presentations
and other procedural requirements.
Induct personnel for all Mining roles and other departments requiring access into the
active mining area.
Manage the Mining drivers licenses and coordinate record keeping and testing for this
with updates on expired or renewing of licenses.
Maintain a Database of hours of training for Operators as well as their Operational status
with their competency levels on each equipment.
Deal directly with customers either by telephone.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Provide pricing and delivery information.
Perform customer verifications.
Set up new customer accounts.
Process orders, forms, applications and requests.
Organize workflow to meet customer timeframes.
Direct requests and unresolved issues to the designated resource.
Manage customers' accounts.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Prepare and distribute customer activity reports.
Manage administration.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process
Cairo university, Bachelor, Faculty of Commerce, Department of Accounting, Sept.2006- Jul 2010 Grade percent:73% Graduation year grade percent: 80%
High School Schooling was from (1994 till 2006)
