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Mohamed Kotb, Technical Manager

Mohamed Kotb

Technical Manager·Lumin Systems Ltd

Egypt

Bachelor's degree, Electrical Engineering

Work experience

Total years of experience: 19 years, 5 months

Technical Manager

January 2019 - Present

Lumin Systems Ltd

6th of October, Egypt Hybrid

January 2019 - Present

• Lead Maintenance & Professional Services, IT & Help Desk, Low Current, and Presales
divisions.
• Drive technical strategy and align operations with business objectives.
• Manage budgets, vendors, KPIs, and SLA-based contracts.
• Oversee end-to-end project lifecycle from initiation to delivery.
• Coordinate cross-functional teams, including sales, operations, and procurement.
• Review and approve technical solutions, designs, and specifications.
• Report performance metrics and strategic insights to senior management.

Company industry:
Manufacturing

Technical Manager

January 2013 - Present

Excel Systems

Cairo, Egypt

January 2013 - Present

Company industry:
Installation & Technical Services
Job role:
Information Technology

Technical Support Manager

January 2013 - December 2018

Lumin Systems

Cairo, Egypt Hybrid

January 2013 - December 2018

• Managed technical support operations and escalations across multiple systems.
• Supervised engineering teams and improved documentation standards.
• Enhanced service delivery performance and customer satisfaction.

Company industry:
Installation & Technical Services

Technical Support Team Leader

January 2012 - December 2012

Excel systems

Cairo, Egypt

January 2012 - December 2012

Company industry:
Installation & Technical Services
Job role:
Information Technology

Senior Technical Support Engineer

January 2010 - December 2012

Lumin Systems

Cairo, Egypt Hybrid

January 2010 - December 2012

Company industry:
Installation & Technical Services

Senior Technical Support Engineer

January 2010 - December 2011

Excel Systems

Cairo, Egypt

January 2010 - December 2011

Company industry:
General Engineering Consultancy
Job role:
Information Technology

Technical Support Engineer

January 2008 - December 2009

Excel Systems

Cairo, Egypt

January 2008 - December 2009

Company industry:
General Engineering Consultancy
Job role:
Information Technology

Technical Support Engineer

January 2007 - December 2009

Lumin Systems

Cairo, Egypt Hybrid

January 2007 - December 2009

Company industry:
Installation & Technical Services

Education

Alexandria University

May 2006

May 2006

Bachelor's degree, Electrical Engineering

Egypt

Faculty of Engineering, Alexandria University (2006) B.Sc. in Electrical Engineering (Electronic & Communication department) with grade good. Graduation project: Implementation of CDMA IS 95 standard to UMTS-891 with Grade Excellent. Implement all the electronic circuits and programming FPGA with VHDL.
View attachment

Alexandria University

January 2006

January 2006

Bachelor's degree, Electronics & Communications

Egypt

Skills

Card Printers
Expert
Card Printers
Expert
MS office
Expert
MS office
Expert
Machines maintenance
Expert
Machines maintenance
Expert
PCs and Laptops maintenance
Expert
PCs and Laptops maintenance
Expert
Team Management
Expert
Team Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Electrical Maintenance
Expert
Electrical Maintenance
Expert
Operating Systems
Expert
Operating Systems
Expert
Electrical Engineering
Expert
Electrical Engineering
Expert
ACCESS control systems
Expert
ACCESS control systems
Expert
Electronic CIRCUITS
Expert
Electronic CIRCUITS
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
TRAINING
Expert
TRAINING
Expert
Network troubleshooting
Expert
Network troubleshooting
Expert
Surveillance Camera
Intermediate
Surveillance Camera
Intermediate
RFID reader
Expert
RFID reader
Expert
Standby Generators
Expert
Standby Generators
Expert
vmware
Expert
vmware
Expert
DellEmc Unity
Intermediate
DellEmc Unity
Intermediate
Passive infrastructure
Expert
Passive infrastructure
Expert
AutoCAD
Expert
AutoCAD
Expert
Datacenter desgin & preparation
Expert
Datacenter desgin & preparation
Expert
DellEMC Datadomain
Intermediate
DellEMC Datadomain
Intermediate
Card Center Desgin
Expert
Card Center Desgin
Expert
Dell Servers
Expert
Dell Servers
Expert
Team Management
Expert
Team Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Electrical Maintenance
Expert
Electrical Maintenance
Expert
Operating Systems
Expert
Operating Systems
Expert
Electrical Engineering
Expert
Electrical Engineering
Expert
DATA CENTERS
Intermediate
DATA CENTERS
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
ENGINEERING MANAGEMENT
Intermediate
ENGINEERING MANAGEMENT
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Strategic Leader
HID Network Access Solutions
Entrust Group Certifications (Technical & Presales)
AWS Partner Accreditation (Technical)
CCNA
Network Access Solution EVO Hardware Introduction
Custom MX/MXD/MXI Admin
Drop on Demand printing
maximailer and minimailer maintenance and installation certificatetion
Jul 2008 - Jul 2008
CCNA certified
Jan 2009 - Apr 2009
Show credentials
CLM-SLM certification