Mohamed Fernaz Farook

 One of core vision of Customer focus and competent retailer. Customer, manager and employee engagement driving through promoting Standard Operation Procedure in the business.
 Mystery Shopper report, minimum 80 to 90% of the customer satisfactory.
 Observed store administration and deliver excellent outcomes yearly Audit, 80 to 90%
 Achieving maximum net Profit and prevent business Loss, shrinkage, expenses and treats.
 Consistently maintain the Store visual standard as per the Standard Operation Procedure. Lay out changes and action with promotional, sales, offers and seasonal activities etc..
 Store budget, department budget and individual employee contribution reports and analyses.
 Employee development, training and their succession plan. Drive the business budget and handle 27 employees with 6 department activities.
 End of the yearly Inventory and minimizing business lost. Stocks and Space management with the store retail space and store room, maintain 90 % availability of the articles ratio.
 End of the year employee appraisal and development plan, as per the company Performance Development Review process. Employee recognition and rewarding to maintain team motivation.
 As per the business policies and procedures manage performance management, poor performance development plan and action disciplinary process.
 Manage and consistently maintain Emirati head employee head count minimum 8 % from the Total employee.
 Man Management through professional approach and Employees meeting every months and review previous month success and feedback.
 Consistently maintain store hygienic and health and safety