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Mohamed  Hamed , key account manager

Mohamed Hamed

key account manager·capitano petroleum llc

Saudi Arabia

Master's degree, Business Administration

Work experience

Total years of experience: 12 years, 10 months

key account manager

May 2023 - January 2026

capitano petroleum llc

Dubai, United Arab Emirates

May 2023 - January 2026

● Analyze client fuel consumption patterns to identify cross-selling opportunities, increasing total share of wallet by introducing bulk lubricants, fleet telematics, or on-site fleet-fueling solutions.
• Served as the primary strategic contact for a portfolio of highvalue commercial accounts, maintaining a substantial retention rate through proactive service and structured SLA compliance.
• Partnered closely with dispatch, terminal operations, and fleet logistics to guarantee zero-downtime fuel delivery for
operationally sensitive mega-projects and commercial fleets.
• Acted as the dedicated escalation point for supply disruptions or quality disputes, coordinating immediate corrective actions to maintain trust and account continuity.
• Aligned fuel delivery schedules and automated RFID dispensing systems with client operational workflows, reducing fuel theft/pilferage risks for the buyer and embedding company services into their daily operations.
• Monitored payment terms and usage trends across all major
accounts, collaborating with finance to ensure prompt invoicing and maintain healthy accounts receivable aging metrics.

Company industry:
Oil & Gas

sales manager

February 2020 - May 2023

capitano petroleum llc

Khartoum, Sudan

February 2020 - May 2023

● Identified and secured high-volume commercial accounts across the construction, logistics, and manufacturing sectors, increasing annual diesel distribution volume.
• Monitored wholesale market fluctuations and implemented
dynamic pricing strategies (including Cost-Plus and indexed
formulas) to safeguard profit margins despite fuel price volatility.
• Partnered with credit and finance teams to assess commercial client creditworthiness, actively managing accounts receivable to reduce Days Sales Outstanding.
• Leveraged tech-driven value adds, such as on-site smart fueling stations and fleet telematics data, to increase customer switching costs and maximize share of wallet.
● Structured and negotiated long-term bulk supply contracts,
ensuring regulatory compliance with local environmental and
safety standards while locking in predictable revenue streams

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture

senior projects & B2B sales engineer

January 2017 - February 2020

minapharma Trading Agencies- SAMSUNG Sudan

Khartoum, Sudan

January 2017 - February 2020

● Performed technical assessments, load calculations, and site visits to evaluate mechanical system requirements.
● Developed detailed BOQs, compliance sheets, and technical submittals for large-scale industrial and commercial projects.
● Utilized value engineering to improve project win rates and
optimize system efficiency.
● Developed comprehensive technical proposals for client
approval

Company industry:
Airconditioning Plant

Senior Project Sales Engineer

November 2014 - December 2016

minapharma Trading Agencies- SAMSUNG Sudan

Khartoum, Sudan

November 2014 - December 2016

● Managed end-to-end sales cycle for HVAC projects, from initial client inquiry and system design to contract negotiation and project handover. Delivered tailored HVAC system solutions (VRF, DX) for commercial, residential, and industrial projects, ensuring technical compliance and client satisfaction.
● Conducted site visits, load calculations, and technical
assessments to develop efficient and cost-effective HVAC
proposals.
● Generated and submitted technical and commercial offers,
BOQs, compliance sheets, and submittals for consultant and
contractor approvals.

Company industry:
Airconditioning Plant

sales engineer

April 2013 - November 2014

minapharma Trading Agencies - SAMSUNG Sudan

Khartoum, Sudan

April 2013 - November 2014

● Prepared and delivered technical proposals, quotations, and
tender submissions to consultants, contractors, and developers, ensuring technical compliance and competitiveness.
● Maintained strong relationships with MEP consultants, contractors, and distributors, influencing product specification and repeat business.
● Conducted product presentations and technical training for
clients, consultants, and internal sales teams on new HVAC
technologies and energy-efficient solutions.
● Collaborated with internal design, service, and logistics teams to ensure on-time project delivery, installation, and after-sales support.

Company industry:
Airconditioning Plant

Education

University Of Khartoum

May 2018

May 2018

Master's degree, Business Administration

Sudan

Sudan University Of Science And Technology

December 2012

December 2012

Bachelor's degree, Mechanical Engineering

Sudan

Skills

Technical Reports
Expert
Technical Reports
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
Progress Reports
Expert
Progress Reports
Expert
account performance analysis
Intermediate
account performance analysis
Intermediate
ERP CRM
Expert
ERP CRM
Expert

Languages

Arabic

Native Speaker

English

Expert