Mohamed Hassan

Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Performed research to collect and record industry data.
Transcribed and organized information to assist in preparing speeches and presentations.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files. Volunteered to help with special projects of varying degrees of complexity.
Assisted coworkers and staff members with special tasks on daily basis.

Answer all incoming customer calls in a professional and efficient manner.
• Educate the customer on our product range.
• Offer a variety of product related solutions to clients.
• Data entry of customer registrations.
• Receive and process orders on behalf of customers in an
efficient and accurate manner, as well as providing order status
updates.
• Utilize inbound call opportunities to generate sales and
renewals.
• Develop strong relationships with customers and demonstrate
how we can add value to their business.
• Identify potential customer needs/ opportunities to grow our
business.
• Conduct follow up calls on a daily basis to customers who have
expressed an interest in our products.
• Respond to customer emails in a professional manner.
• Work with and support our Professional Services Group, helping
to support customers and opportunities.
• Create and maintain records in database.
• Miscellaneous administration tasks.
• Attend weekly customer service meetings.
• Set clear and achievable expectations with clients and achieving
them.
• Attend all product-training sessions.

Established objectives to offer team members clear roadmap to help company achieve overall goals.
Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Trained team members in successful strategies to meet operational and sales targets.
Analyzed sales data to set quotas and assess potential areas of growth.
Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance. Created employee schedules to align coverage with forecasted demands.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.