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Mohamed Abdou, Regional Head of Customer Care

Mohamed Abdou

Regional Head of Customer Care·Chalhoub Group

United Arab Emirates

Bachelor's degree, Guidance department

Work experience

Total years of experience: 14 years, 10 months

Regional Head of Customer Care

September 2019 - Present

Chalhoub Group

Dubai, United Arab Emirates

I found this job using Bayt.com

September 2019 - Present

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Regional Logistics Performance Manager

December 2017 - September 2019

Talabat

Dubai, United Arab Emirates

December 2017 - September 2019

Company industry:
Internet & E-commerce
Job role:
Logistics and Transportation

Operations Performance Manager

December 2016 - December 2017

Talabat.com l Delivery Hero

Al Kuwait, Kuwait

December 2016 - December 2017

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Assistant Operations Manager

July 2015 - December 2016

Talabat.com

Al Kuwait, Kuwait

July 2015 - December 2016

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Customer Experience Management Supervisor

October 2014 - July 2015

Talabat.com

Al Kuwait, Kuwait

October 2014 - July 2015

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Complaint Management System representative

May 2013 - October 2014

kout food group

Al Kuwait, Kuwait

May 2013 - October 2014

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Customer Service Representative (CSR)

June 2012 - May 2013

kout food group

Al Kuwait, Kuwait

June 2012 - May 2013

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Front office team leader

October 2010 - June 2011

Swiss inn resort

Sharm el Sheikh, Egypt

October 2010 - June 2011

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Faculty of Tourism and Hotels Management

May 2009

May 2009

Bachelor's degree, Guidance department

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

Skills

Leadership
Expert
Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Complaints Handling
Expert
Complaints Handling
Expert
Callcenter
Expert
Callcenter
Expert
Teamwork
Expert
Teamwork
Expert
MS office
Expert
MS office
Expert
Handling Complaints
Expert
Handling Complaints
Expert
Customer satisfiction
Expert
Customer satisfiction
Expert
Team work
Expert
Team work
Expert
leadership
Expert
leadership
Expert
Work under presure
Expert
Work under presure
Expert
problem solving
Expert
problem solving
Expert
Call Center industry
Expert
Call Center industry
Expert
E commerce
Expert
E commerce
Expert
Operations Management
Expert
Operations Management
Expert
Net promoter score
Expert
Net promoter score
Expert
Call Center Outsourcing
Expert
Call Center Outsourcing
Expert
Leadership
Expert
Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Complaints Handling
Expert
Complaints Handling
Expert
Callcenter
Expert
Callcenter
Expert
Teamwork
Expert
Teamwork
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Training
Qulaity monitoring Guide
Kout Food Group Company
Aug 2013

Hobbies and interests

Reading

Personal development and Management