Bayt.com
Mohamed Abdou, Regional Head of Customer Care

Mohamed Abdou

Regional Head of Customer Care

Chalhoub Group

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Guidance department
Experience
12 years, 9 Months

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Work Experience

Total years of experience :12 years, 9 Months

Regional Head of Customer Care at Chalhoub Group
  • United Arab Emirates - Dubai
  • My current job since September 2019
Regional Logistics Performance Manager at Talabat
  • United Arab Emirates - Dubai
  • December 2017 to September 2019
Operations Performance Manager at Talabat.com l Delivery Hero
  • Kuwait - Al Kuwait
  • December 2016 to December 2017
Assistant Operations Manager at Talabat.com
  • Kuwait - Al Kuwait
  • July 2015 to December 2016
Customer Experience Management Supervisor at Talabat.com
  • Kuwait - Al Kuwait
  • October 2014 to July 2015
Complaint Management System representative at kout food group
  • Kuwait - Al Kuwait
  • May 2013 to October 2014
Customer Service Representative (CSR) at kout food group
  • Kuwait - Al Kuwait
  • June 2012 to May 2013
Front office team leader at Swiss inn resort
  • Egypt - Sharm el Sheikh
  • October 2010 to June 2011

Education

Bachelor's degree, Guidance department
  • at Faculty of Tourism and Hotels Management
  • May 2009

Specialties & Skills

Leadership
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Customer Service
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Complaints Handling
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Callcenter
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Teamwork
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MS office
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Handling Complaints
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Customer satisfiction
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Team work
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leadership
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Work under presure
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problem solving
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Call Center industry
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E commerce
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Operations Management
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Net promoter score
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Call Center Outsourcing
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Languages

English
Expert
Arabic
Expert

Training and Certifications

Qulaity monitoring Guide (Training)
Training Institute:
Kout Food Group Company
Date Attended:
August 2013
Duration:
36 hours

Hobbies

  • Reading
    Personal development and Management