TEAM LEAD
SAMSOTECH International
Total years of experience :11 years, 11 Months
• Royal Oman Police (ROP): API integration project to send real time guest data from all Oman Hotels to ROP.
• Qatar National Tourism Council (QNTC) : API integration project to send real time guest data from Qatar Hotels to QNTC for FIFA 2022.
• Worked different stations to provide optimal coverage and meet production goals.
• Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
• Projects worked in Government sector: Worked as Team member to implement and integrating API projects in Department of Tourism and Commercial Marketing (Dubai Tourism), RAK Tourism, and Tourism (Abu Dhabi Tourism), Ajman Tourism department RTA(Dubai Transport), National Bank of Kuwait (NBK).
• Visiting several countries to implement projects and provide training to clients and government faculties.
• Successful various product implementation such as Passport scanner applications, Electronic registration systems, PMS integrations, Border control Integrations, Guest document real time data sending to governments.
• Integrated RESTful APIs to fetch and update data within applications.
• Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
• Experience in UI and Functional testing methodologies.
• Skilled in Web services testing to ensure system reliability and performance.
• Assisting development teams in transition of fresh application functionality.
• Managing SQL servers for database maintenance: Scripting queries, Backup recovery schedules, Backup scripts and Database Auto backup.
.
• Monitoring database performance, Import and Export database, Database Mirroring, Data migration between diferent environments.
• Proficient in utilizing Microsoft IIS (Internet Information Services) to host and manage web applications, optimizing performance and security.
• Experience in Sales force CRM and JIRA ticketing tool.
• Performs gap analysis to highlight breaches of SLA targets, investigating reasons and recommending actions to prevent their recurrence.
• Plans and schedules Service Performance Review meetings and document results and actions.
• Coordinating with all the clients and troubleshoot application issues and system performance issue, Supervise all alerts related to application and system procedures and provide services proactively
• Provide technical support for iOS devices.
• Performed data import and data transformation activities - Recognition of security in managing facilities.
• Follow up and track services, coordinate vendor support, respond to service tickets promptly.
• Working alongside other IT roles: IT Directors, IT Managers, System administrators and Support.
• Supervisors participating in technical meetings with development team, members of the project, and IT management.
• Liaison between Developers, Business Analysts and clients, resolving business and technical challenges for successful transition to client led systems.
• Participating in onsite meetings with client throughout project cycle and into support.
• Testing and implementation of Desktop, Web and cloud based applications with databases.
• Administration of windows domains and desktops, Install and configure servers.
• Installation, maintaining and updating Symantec endpoint protection.
• Antivirus, client edition, and maintaining track of version and patches.
• Taking Backup on tape on a Daily, Weekly and Monthly basis of all Servers and monitoring backup activities using Symantec backup.