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Mohamed Nofal, Customer Service Manager

Mohamed Nofal

Customer Service Manager·First Abu Dhabi Bank (FAB)

United Arab Emirates

Bachelor's degree, Business Law

Work experience

Total years of experience: 18 years, 3 months

Customer Service Manager

November 2024 - Present

First Abu Dhabi Bank (FAB)

Abu Dhabi, United Arab Emirates

November 2024 - Present

• Improved issue resolution time by (25\]% by streamlining
communication and problem-solving processes.
• Enhanced customer satisfaction by resolving over (35\] inquiries daily
• Maintained service quality for a customer base of (290\] clients
through consistent process adherence and support.
Company industry:
Banking
Job role:
Customer Service and Call Center

Business Development Manager

July 2022 - October 2024

Abu Dhabi Commercial Bank (ADCB)

Abu Dhabi, United Arab Emirates

July 2022 - October 2024

• Enhanced customer portfolio by (80\]% by managing relationships
with (970\] clients at Abu Dhabi Commercial Bank (ADCB).
• Achieved (120\]% increase in financial product sales by advising over
(150\] clients monthly at ADCB.
Company industry:
Banking
Job role:
Management

Finance Sales Executive

August 2020 - June 2022

Abu Dhabi Islamic Bank

Abu Dhabi, United Arab Emirates

August 2020 - June 2022

• Increased personal finance portfolio by (80\] % by providing Covered
Cards and finance solutions to over (600\] clients at Abu Dhabi
Islamic Bank.
• Managed the end-to-end loan processing for (35\] cases monthly,
ensuring timely dispatch and compliance.
• Maintained post-sale client relationships with (600\] clients, boosting
customer satisfaction scores by (95\]% through consistent follow-up.
Company industry:
Banking
Job role:
Sales

Senior Training & Development Representative

March 2013 - July 2020

Etisalat UAE

Abu Dhabi, United Arab Emirates

March 2013 - July 2020

• Managing enterprises government VIP clients of Police, MOI and
GHQ
• Scheduling roadshows for clients and coordinating the end to end
process
• Provide training for the staff, for all new plans issued by marketing
Company industry:
Telecommunications
Job role:
Marketing and PR

Sales Supervisor

January 2011 - March 2013

Arab Printing & Packaging Company

Sharjah, United Arab Emirates

January 2011 - March 2013

• Following up production stages to observing the required quality
• Dealing with after-sale issues to ensure customer satisfaction
• Studying the market for prices, competitive companies & other
effects
Company industry:
Publishing
Job role:
Sales

Sales Professional

March 2008 - December 2010

Nile Corrugated Boxes

Cairo, Egypt

March 2008 - December 2010

1- Acquiring a new clients.
2- Managing with operations to secure the stock for all items of the assigned contract.
3- Following up after sale to solve any issues if exist.
Company industry:
Manufacturing
Job role:
Sales

Education

Cairo University

May 2006

May 2006

Bachelor's degree, Business Law

Egypt

GPA (percentage): 95%

GPA (percentage): 95%

Master degree in Business Law

Skills

ADMINISTRACIÓN DE BENEFICIOS
Expert
ADMINISTRACIÓN DE BENEFICIOS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MARKETING
Expert
MARKETING
Expert
PROMOTIONAL MATERIALS
Expert
PROMOTIONAL MATERIALS
Expert
QUALITY
Expert
QUALITY
Expert
SALES
Expert
SALES
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
market research
Expert
market research
Expert
negotiation
Expert
negotiation
Expert
sales coordination
Expert
sales coordination
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
LOAN PROCESSING
Expert
LOAN PROCESSING
Expert
PERSONAL FINANCE
Expert
PERSONAL FINANCE
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
Islamic Product Development
ADCB
Jan 2023

Hobbies

  • billiard
    won 3 times golden medals first class 8p player