محمد عمر مصطفى الشيخ العوض, Network Engineer Technical Support

محمد عمر مصطفى الشيخ العوض

Network Engineer Technical Support

Automation Vision LLC

Location
Oman
Education
Bachelor's degree, Computer Science
Experience
7 years, 5 Months

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Work Experience

Total years of experience :7 years, 5 Months

Network Engineer Technical Support at Automation Vision LLC
  • Oman - Muscat
  • My current job since February 2021

Successfully led and executed critical business initiatives, including product launches and process improvements, resulting in a 20% increase in operational efficiency.
 Optimized network bandwidth and server load by implementing new replication models and network topology, leading to a 30% reduction in data transfer latency.
 Proactively collected and analyzed data from multiple sources, providing valuable insights and data-driven recommendations that contributed to a 15% improvement in network performance and stability.
 Preparing daily Data Centre checklist reports, Backup and Storage Reports.
 Monitoring critical services like DHCP, DNS, Intranet, Internet and other critical applications
 Worked on different monitoring tools like Wireless Control System (WCS), Cisco Works
 Configuring the VLAN
 Supervised completion of projects and daily duties, and assigned tasks to team members according to ability
 Encouraged team to work together and resolve interpersonal conflicts

IT Support at Swan International
  • Oman
  • July 2020 to January 2021

Streamlined office operations by developing and implementing effective IT-related processes, resulting in a 25% reduction in response time for resolving employee IT issues.
•Successfully managed and maintained the IT infrastructure for multiple departments, ensuring 99% uptime for critical systems and applications.
•Proactively identified opportunities for office management improvements, leading to a cost saving of 15% on office supplies and equipment purchases through efficient tracking and vendor negotiation.
•Assisted other Tabby employees with general IT-related tasks on daily basis.
•Developed office policies and procedures and ensure they are implemented properly.
•Identified opportunities for IT-related processes and office management improvements.
•Managed the new joiners/leaves accounts.
•Assisted with office management and maintenance, and ordering of office supplies, equipment, and tracking of expenses.

Network engineer at Waleed Al- Nassir General Contracting Est
  • Saudi Arabia - Dammam
  • June 2016 to December 2017

Provided technical support to end-users, achieving a 95% customer satisfaction rate by effectively identifying and resolving a wide range of technical issues.
 Implemented robust security measures, resulting in a 40% reduction in data breaches and ensuring the protection of user data and remote access.
 Led the design and development of software systems for computer control, enhancing system efficiency by 30% and optimizing overall network performance.
 Managed and led the Networking Team
 Actively participated in the design and implementation of gameplay features

Computer Engineer at Barka Block Factory
  • Oman
  • October 2015 to April 2016

Successfully designed and implemented new computer systems, resulting in a 20% improvement in processing speed and system reliability.
•Led a team in troubleshooting and repairing computer hardware and peripherals, achieving a 90% success rate in resolving technical issues promptly.
•Developed and executed a comprehensive maintenance schedule, reducing system downtime by 25% and ensuring optimal performance and longevity of computer equipment.
•Managed and coordinated the NOC team
•Coordinated the duty shift table for the NOC operations

Computer Engineer at Alfafa Computer Co.
  • Sudan - Khartoum
  • January 2013 to May 2014

Spearheaded the successful implementation of a network upgrade project, increasing data transfer speeds by 50% and enhancing overall network reliability.
 Implemented robust security measures, including firewall configurations and intrusion detection systems, resulting in a 30% reduction in security incidents and improved protection against cyber threats.
 Led a cross-functional team to troubleshoot and resolve complex network issues, resulting in a 40% decrease in network downtime and ensuring uninterrupted business operations

Education

Bachelor's degree, Computer Science
  • at Bayan College For Science And Technology
  • November 2012

Specialties & Skills

Windows Azure
Networks
CCNA Certified
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP)
OPERATIONS
Leadership skills
Effective Communication Skills
Microsoft Office (Excel, PowerPoint, Word).
Making good working relations with people from different nationalities and culture
Negotiation,
computer network infrastructure
BUSINESS OPERATIONS
INTRUSION DETECTION SYSTEMS
Field Installation
Technology Implementation
Network Infrastructure,

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

HCIA DATACOM (Certificate)
Date Attended:
October 2023
CCNA (Certificate)
Date Attended:
October 2014
Introduction to Cloud Computing (Certificate)
Date Attended:
July 2023
Ethics in the Age of Generative Artificial Intelligence (Certificate)
Date Attended:
July 2023
Customer Service Foundations (Certificate)
Date Attended:
June 2023
The Critical Role of IT Support Staff in Healthcare (Certificate)
Date Attended:
July 2023
Technical Support Fundamentals (Certificate)
Date Attended:
July 2023
IoT (Internet of Things) Wireless & Cloud (Certificate)
Date Attended:
July 2023
Cloud Computing (Certificate)
Valid Until:
July 2023
HCIA R&S (Certificate)
Valid Until:
December 2020
HCIP R&S (Certificate)
Valid Until:
December 2020
HCIA Transmission (Training)
Training Institute:
Huawei
Date Attended:
October 2023
HCIP DATACOM (Certificate)
Date Attended:
September 2023
Azure Fundamentals (Certificate)
Date Attended:
April 2023
Network Automation (Training)
Training Institute:
Cisco
Date Attended:
August 2023

Hobbies

  • Learning