Customer Service Representative
Americana Group
Total years of experience :16 years, 4 Months
• Work’s customer service at Americana (call center-Hardees)
• Data entry.
• Order taker.
• Handel customers’ needs.
• Sell products and place customer orders in the computer system.
• Assist customers with menu selection and answer all questions in a respectful and patient manner.
• Repeat customer orders for accuracy before entering them into the Point of Sale System.
• Provide product and service information to customers.
• Solving problems
• Ending banking transactions.
• Ending office transactions.
• Ending reservations transactions at hotels.(Arab nationalities)
• Ending all office duty
project 6 month work as:
technical support
Handel software error
• Using various computer packages
• Photocopying and printing.
• Maintaining filing systems.
• Preparing reports for manager
• Work’s customer service at Americana (call center-Hardees)
• Data entry.
• Order taker.
• Handel customers’ needs.
• Sell products and place customer orders in the computer system.
• Assist customers with menu selection and answer all questions in a respectful and patient manner.
• Repeat customer orders for accuracy before entering them into the Point of Sale System.
• Provide product and service information to customers.
• Kantar media International media department:
Job responsibilities:
• Work as operator TV monitoring since May 2011 until now.
• • Analyses and classification the Satellite channels included data entry.
• Handling system error.
Classification programs of channels.
Classification spots of channels.
• Handling system error.
Correct and fix mistakes of data
• Managing customers Arrival& Departure.
• Solving customer's problems.
• Handling customer's complaints.
• Checking in and out for customers in the Hotels.
• Responsible for Transfer customers.
• Sending E-mails and faxes.
• Egyptian Company for touristic projects (Americana-KFC) (2006 - 2009)
Job responsibilities:
• Work as cashier& customer service and crew trainer:
• Maintain sanitation, health, and safety standards in work areas.
• Clean food preparation areas, cooking surfaces, and utensils.
• Verify that prepared food meets requirements for quality and quantity.
• Cook and package batches of food, such as fried chicken, to order or kept warm until sold
• Customer service responsibilities include greeting customers.
• Taking orders.
• Serving customers and preparing food.
• Completing customer transactions on the cash register.
• Assist manager for instructing new employees on how to perform their job duties. As a crew trainer.
• Assist new employees in learning the best practices and requirements of their job.
social worker
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